At a Glance
- Tasks: Deliver top-notch customer support and resolve enquiries with care and efficiency.
- Company: Join a dynamic team in Environmental Services, making a difference in the community.
- Benefits: Enjoy 22 days holiday, a pension scheme, and extensive training opportunities.
- Other info: Flexible working hours and a focus on inclusion and personal growth.
- Why this job: Be the voice of support, helping customers while developing your skills in a vibrant environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26509 - 26509 £ per year.
Location: Watton, Norfolk, IP25 6JB
Salary: £26,509.50 per annum (pro rata)
Contract: 6-month Fixed Term, 40 hours per week
Working Hours: Monday - Friday 8am-6pm, flexible during operational hours
As a Customer Service Executive in our Environmental Services team, you'll be at the heart of delivering responsive, high-quality support to customers, ensuring enquiries are handled with care, accuracy and efficiency.
Responsibilities
- Respond to telephone and email enquiries from customers, contractors and internal teams, ensuring timely and effective resolutions.
- Handle inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn.
- Take payments.
- Raise worksheets.
- Monitor emails daily and complete admin tasks as a team.
Qualifications
- Experience working in a busy office/reception call centre environment.
- Strong customer service skills, with the ability to handle queries professionally and empathetically.
- Excellent communication skills, both written and verbal.
- Good organisational skills, with the ability to prioritise tasks and meet deadlines in a performance-driven environment.
- Strong attention to detail and confidence using Microsoft Office and digital systems.
- A proactive, team-focused approach, with the ability to solve problems and adapt to change.
Benefits
- Holidays: 22 days plus bank holidays (pro rata)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Apply today.
Customer Care Executive in Watton employer: Serco Limited
As a Customer Care Executive with us in Watton, you'll join a supportive and inclusive work culture that prioritises employee wellbeing and development. With access to over 1,100 internal training courses, generous holiday allowances, and a strong focus on internal progression, we empower our team members to grow and thrive. Enjoy unique benefits such as discounts across numerous retailers and a dedicated volunteering day, making your role not just a job, but a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Executive in Watton
✨Tip Number 1
Get to know the company! Research their values and mission, especially in environmental services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, role-play common scenarios with a friend or family member. This will boost your confidence and help you respond effectively under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the Customer Care Executive role.
We think you need these skills to ace Customer Care Executive in Watton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Executive role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to showcase your written and verbal skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Demonstrate Your Problem-Solving Ability:In your application, share examples of how you've successfully handled customer queries or resolved issues in the past. We love seeing proactive problem solvers who can adapt to changing situations, so let us know how you’ve shone in these areas!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Serco Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care Executive. Familiarise yourself with the responsibilities listed in the job description, especially handling enquiries and providing support. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you handled queries professionally or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving abilities.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common customer service scenarios and practice your responses. This will help you feel more comfortable during the actual interview and improve your communication skills, which are crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
