At a Glance
- Tasks: Coordinate accommodation and transport for those in need, ensuring smooth service delivery.
- Company: Join a supportive team dedicated to making a positive impact in communities.
- Benefits: Enjoy 25 days holiday, pension contributions, and extensive training opportunities.
- Other info: Hybrid working model with a focus on personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication, time management, and MS Excel skills required.
The predicted salary is between 28500 - 28500 £ per year.
Location: Warrington, Cheshire, WA3 7PB
Salary: £28,500 plus excellent benefits
Schedule: Hybrid 3 days on site, Full Time, Permanent - 37.5 hours per week Monday - Friday (shifts patterns, week 1 - 8am - 4pm, week 2 - 8.30am - 4.30pm, week 3 - 9am - 5pm)
Ready to impact a better future? As a Service Delivery Co Ordinator in our AASC (Asylum Accommodation and Support Contract) team, you'll help make sure people are supported with safe, suitable accommodation and transport at the moments they need it most. Your work will help create stability for service users and support positive outcomes within communities. You'll play a key role in keeping our service running smoothly – from allocating accommodation to coordinating transport – ensuring everything we deliver meets the high standards and timeframes agreed with UK Visas and Immigration. It's purposeful, people‑centred work where your decisions directly help shape a better future for those relying on our support.
What you’ll do as a Service Delivery Co Ordinator
- Liaise with the customer to identify and allocate appropriate accommodation, including for vulnerable individuals and those with special needs or risk considerations.
- Ensure all allocation and dispersal requests are processed within KPI 1 and KPI 2 timescales.
- Support the Service Delivery Manager with preparing mitigation for KPI 1 and KPI 2 performance.
- Monitor property and room availability to ensure suitable density levels are maintained.
- Manage team and personal inboxes, alongside effective use of customer portals and Serco systems to keep data accurate and up to date.
- Liaise with suppliers and sub‑contractors to support compliant transport arrangements and schedule workflows for service user movements.
- Upload and monitor travel requests to meet KPI 4 timescales.
Does this sound like you? You’ll be a great fit for this role if you have:
- Ability to build strong, effective working relationships with internal teams and external partners.
- Clear and confident communication skills, able to share information across departments.
- Great time management skills, able to prioritise and deliver multiple tasks without prompts.
- Strong MS Excel skills.
- Solid ICT capability and willingness to learn new systems.
Vetting and checks: A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties. In addition, you will need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Service Delivery Coordinator in Warrington employer: Serco Limited
As a Service Delivery Coordinator with us in Warrington, you'll join a purpose-driven team dedicated to making a meaningful impact on the lives of vulnerable individuals. We offer a supportive work culture that prioritises employee wellbeing and growth, with extensive training opportunities and a generous benefits package including 25 days of holiday, a contributory pension scheme, and discounts across numerous retailers. Our commitment to inclusion and community engagement ensures that you will thrive in an environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator in Warrington
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into what makes the company tick. Check out their social media, read up on their values, and see how they engage with their community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and run through some common interview questions. Focus on how your skills align with the role of Service Delivery Coordinator. The more comfortable you are with your answers, the more confident you'll be when it counts!
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows you're engaged and keen to learn more about the role and the team. Plus, it gives you a chance to figure out if this is the right fit for you too!
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly, you’ll streamline the process and increase your chances of landing that interview. So, don’t hesitate – get your application in today!
We think you need these skills to ace Service Delivery Coordinator in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Delivery Coordinator role. Highlight your experience in managing relationships and coordinating tasks, as these are key aspects of the job.
Showcase Your Skills:Don’t forget to mention your strong MS Excel skills and ICT capabilities. We want to see how you can use these tools to keep our service running smoothly!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to demonstrate your communication skills, which are super important for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Coordinator. Familiarise yourself with the key tasks like liaising with customers and managing accommodation allocations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since clear communication is crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you had to share information across departments or build relationships with external partners. This will highlight your ability to fit into their team seamlessly.
✨Demonstrate Time Management Prowess
The job requires juggling multiple tasks, so be ready to discuss how you prioritise your workload. Share specific strategies you use to manage your time effectively, especially in high-pressure situations. This will reassure them that you can handle the demands of the role.
✨Familiarise Yourself with Relevant Systems
Brush up on your MS Excel skills and any other ICT capabilities mentioned in the job description. If you have experience with similar systems, be prepared to talk about it. Showing a willingness to learn new systems will also impress them, as adaptability is key in this role.
