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- Tasks: Coordinate exciting travel arrangements for individuals and groups, both in the UK and overseas.
- Company: Join the Defence Academy Services, a key player in training future military leaders.
- Benefits: Enjoy competitive salary, generous leave, gym access, and discounts at over 1,000 retailers.
- Why this job: Make a real impact by delivering high-quality travel services in a dynamic environment.
- Qualifications: Strong communication skills and attention to detail; travel coordination experience is a plus.
- Other info: Work in a beautiful setting with opportunities for personal growth and community involvement.
The predicted salary is between 23000 - 31000 £ per year.
Location: DEF Academy Services, Swindon, Wiltshire SN6 8LA
Salary: £27,572.50 per annum plus excellent benefits
Schedule: 37 hours per week across Monday - Friday (8am - 4pm or 9.30am - 5.30pm are the shift times)
As a Travel Coordinator in our Defence Academy Operations team, you will play a key role within the Defence Academy Travel Department, delivering a high-quality, customer-focused travel service. The role operates within a busy environment requiring effective multitasking, accurate data handling, and proactive problem solving. Travel Coordinators support a wide range of Defence Academy customers and course leaders, often managing high volumes of UK and overseas travel requests. They uphold MOD and Serco standards, ensuring compliant, efficient and value-for-money travel solutions.
The Travel Coordinator is responsible for delivering accurate and timely travel arrangements for individual and group travel. This includes sourcing appropriate services within contract, reviewing itineraries, liaising with suppliers, and ensuring compliance with Defence Academy, MOD and Serco policies. The role requires strong organisational skills, effective communication, and the ability to work both independently and collaboratively within the wider Support Services team.
The post holder must balance multiple priorities, maintain audit-ready records, identify risks, and work with urgency and accuracy to meet customer expectations. They are required to consider sustainability, value for money, and operational risks when planning travel, supporting Serco's ESG commitments.
What you’ll do as a Travel Coordinator:
- Arrange accurate and timely UK and overseas travel for individuals and groups
- Provide clear, professional advice on travel entitlements and processes
- Coordinate itineraries, liaise with suppliers, and ensure all bookings meet policy requirements
- Maintain precise records and support budgeting, invoicing, and reporting
- Manage multiple priorities in a fast-paced environment
- Contribute to continuous improvement across the travel service
Does this sound like you?
- Strong communication and customer-service skills
- Excellent organisation and attention to detail
- Confident user of Outlook, Word, Excel, and digital systems
- Ability to work independently and solve problems proactively
- Experience in travel coordination, administration, or logistics (desirable)
- Understanding of GDPR and MOD practices (desirable)
Vetting and checks: This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Benefits of working at the Defence Academy:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, the site boasting 2 fully equipped gymnasiums.
- 18-hole golf course (annual membership circa £375).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What Serco offers:
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Travel Coordinator employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry or those already working at DEF Academy Services. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to travel coordination. Think about how you’d handle multiple priorities and customer queries, as these are key in this role.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed travel arrangements or solved problems in the past. This will demonstrate your fit for the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Travel Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Travel Coordinator role. Highlight your relevant experience in travel coordination, administration, or logistics, and show how your skills align with what we’re looking for.
Show Off Your Organisational Skills: Since this role requires juggling multiple priorities, give examples of how you've successfully managed tasks in a busy environment. We want to see your ability to stay organised and keep everything running smoothly!
Communicate Clearly: Effective communication is key in this role. Use clear and professional language in your application to demonstrate your communication skills. Remember, we’re looking for someone who can provide excellent customer service!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Serco Limited
✨Know Your Travel Stuff
Make sure you brush up on travel coordination basics, especially related to UK and overseas travel. Familiarise yourself with MOD and Serco policies, as well as any relevant GDPR practices. This will show that you're not just interested in the role but also understand the specific requirements.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully managed multiple priorities in a fast-paced environment. Think about times when you had to juggle various tasks while maintaining accuracy and attention to detail. This will demonstrate your ability to thrive in the busy atmosphere of the Defence Academy.
✨Communicate Like a Pro
Since strong communication skills are key for this role, practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios you could face as a Travel Coordinator, like advising customers on travel entitlements or liaising with suppliers.
✨Be Ready to Problem Solve
Think of examples where you've proactively solved problems in previous roles. The interviewers will be looking for your ability to handle unexpected issues, so come prepared with stories that highlight your quick thinking and resourcefulness in challenging situations.
