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- Tasks: Manage night operations at a premier sports centre, ensuring safety and excellent customer service.
- Company: Join Serco Limited at Lilleshall National Sports Centre, a hub for sports and events.
- Benefits: Enjoy free gym membership, competitive salary, and great development opportunities.
- Why this job: Make a real impact in your community by promoting health and wellness.
- Qualifications: Experience in team leadership and customer service, preferably in leisure.
- Other info: Dynamic role with opportunities for career progression and training.
The predicted salary is between 23000 - 31000 £ per year.
Location: Lilleshall National Sports Centre
Job Type: Permanent, Full time
Working Hours: 39 hours per week, between Monday to Sunday nights, 4 shifts on, 4 off
Salary: £27,595.59 per annum + excellent benefits
Lilleshall is one of Sport England's National Sports Centres and is home to a number of National Governing Bodies of Sport. Lilleshall provides excellent facilities to Britain’s leading sports men and women. We are also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events, and team-building days.
Here at Lilleshall our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team and right now we are looking to recruit for Night Duty Manager to join our friendly and successful team.
In the role of the Night Duty Manager, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as high priority. The role will involve a high level of customer interaction with high profile sport’s governing bodies other commercial and corporate organisations, as well as the deployment and supervision of the operational team, always maintaining critical operational cover across the site and managing cash handling processes. In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, cleaning, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations.
We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership for you and a family member across our fantastic leisure centres!
About You
The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Lilleshall, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed. To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry. It is desirable that you hold first aid at work certificate, however this is not essential as full training will be provided. If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.
Why Join us
- A place you can make an impact: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.
- A place you can count on: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.
- A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.
What we offer
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- Up to 20 days annual leave, 21 days after 1 year (pro rata) + Public Holidays
- Life assurance up to 2x base salary
For all Leisure benefits please see Employee Benefits (moreleisure.com)
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
Overnight Duty Manager-Lilleshall National Sports Centre in Telford employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overnight Duty Manager-Lilleshall National Sports Centre in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry, especially those who might know someone at Lilleshall. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching Lilleshall and its services. Show us that you’re not just passionate about sports but also understand how to enhance customer experiences in a leisure setting.
✨Tip Number 3
Practice your customer service skills! Since the role involves high levels of interaction, think of scenarios where you’ve gone the extra mile for customers and be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Overnight Duty Manager-Lilleshall National Sports Centre in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Night Duty Manager role. Highlight your experience in customer service and team leadership, as these are key aspects of the job. We want to see how you can bring your unique skills to our friendly team!
Show Your Passion: Let your enthusiasm for leisure and sports shine through in your application. We love candidates who share our passion for getting people active and providing excellent service. A personal touch can really make your application stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us what you can do without fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our fantastic benefits there!
How to prepare for a job interview at Serco Limited
✨Know the Centre Inside Out
Before your interview, take some time to research Lilleshall National Sports Centre. Familiarise yourself with its facilities, services, and the types of events they host. This will show your genuine interest in the role and help you answer questions more confidently.
✨Highlight Your Customer Service Skills
As a Night Duty Manager, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've gone the extra mile for customers. This will demonstrate your commitment to providing excellent service, which is crucial for this role.
✨Showcase Your Leadership Experience
Think about times when you've led a team or managed a project. Be ready to discuss how you motivate others, handle conflicts, and ensure tasks are completed efficiently. This will help illustrate your capability to lead the operational team effectively.
✨Prepare for Emergency Scenarios
Since the role involves responding to emergencies, consider potential scenarios that could arise at a sports centre. Think about how you would handle them and be prepared to discuss your approach during the interview. This will highlight your readiness for the responsibilities of the position.
