At a Glance
- Tasks: Support daily operations and ensure a safe, clean environment for all visitors.
- Company: Join a dynamic leisure team at Lilleshall National Sports Centre.
- Benefits: Enjoy competitive salary, free gym membership, and exciting discounts.
- Other info: Opportunities for career growth and recognition of your contributions.
- Why this job: Make a positive impact on community wellbeing while enjoying varied and engaging work.
- Qualifications: Experience in leisure or hospitality, strong communication skills, and a full UK driving licence.
The predicted salary is between 26557 - 26557 € per year.
Location: Lilleshall National Sports Centre, Near TF10 9AT
Salary: £26,557.55 per annum, plus excellent benefits
Schedule: Full-time, 39 hours per week, Wednesday - Saturday 8:30-17:00, Sunday 08:30-16:00.
As an Operations Support Officer in our Leisure team, you’ll play a key role in keeping a busy, multi-use sports and conferencing facility running safely, smoothly, and efficiently. Your work will directly support colleagues, visitors, and the wider community to enjoy a high-quality environment every day. In this varied, hands-on role, you’ll help create a welcoming, safe and engaging space where people can train, compete and connect. From supporting daily operations and compliance to helping deliver events and maintain facilities, your contribution will have a positive impact on both customer experience and community wellbeing.
What you’ll do as an Operations Support Officer:
- Support the day-to-day running of the facility, ensuring a safe, clean and well-maintained environment
- Open and close buildings, monitor site security, and respond to incidents or emergencies
- Carry out compliance checks and support health and safety standards in line with company procedures
- Assist with event and activity setups, including physical tasks such as moving equipment and preparing spaces
- Transport colleagues and carry out offsite duties using company vehicles
- Support Duty Managers and cover shifts when required, including weekends and nights
Does this sound like you?
- Experience in a supervisory or operational role within a leisure, hospitality or similar environment
- A good understanding of health and safety legislation and its practical application
- Strong communication and customer care skills, with confidence working with a wide range of people
- Ability to stay calm under pressure and respond effectively in emergency situations
- A full, clean UK driving licence and confidence driving company vehicles
What we offer:
- Holidays: 20 days, 21 days after 1 year’s service + bank holidays
- Free Gym membership
- Staff meal, physio discounts
- Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Operations Support Driver in Telford employer: Serco Limited
At Lilleshall National Sports Centre, we pride ourselves on being an exceptional employer that values the contributions of our Operations Support Drivers. With a strong focus on employee wellbeing, we offer a supportive work culture, competitive salary, and a range of benefits including free gym membership and discounts on leisure activities. Our commitment to professional growth ensures that you will have opportunities to develop your skills while making a positive impact on the community through your role in maintaining a safe and engaging environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Driver in Telford
✨Tip Number 1
Get to know the facility! Before your interview, take a trip to Lilleshall National Sports Centre. Familiarise yourself with the layout and services offered. This will not only help you feel more confident but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have for landing the Operations Support Driver role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle emergencies or difficult situations in a busy environment. Practising your responses will help you stay calm and collected during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t forget to highlight your relevant experience and skills that match the job description!
We think you need these skills to ace Operations Support Driver in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in operational roles, especially in leisure or hospitality. We want to see how your skills match what we’re looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team at the Lilleshall National Sports Centre. Keep it friendly and engaging, just like us!
Show Off Your Communication Skills:Since this role involves working with a variety of people, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past experiences, let us know you can connect with others easily.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Support Officer. Familiarise yourself with the daily tasks, such as compliance checks and event setups, so you can confidently discuss how your experience aligns with these duties.
✨Showcase Your Customer Care Skills
This role involves interacting with a diverse range of people, so be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you’ve successfully handled difficult situations or ensured a positive experience for customers.
✨Demonstrate Your Health and Safety Knowledge
Since health and safety is crucial in this position, brush up on relevant legislation and be ready to discuss how you've applied it in previous roles. You might want to mention specific instances where you ensured compliance or responded to emergencies effectively.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. Think about how you would handle various situations, like managing a busy event or responding to an emergency. Showing that you can stay calm under pressure will impress the interviewers.
