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- Tasks: Ensure customer safety and support activities in a vibrant leisure environment.
- Company: Join a top international employer with a supportive culture.
- Benefits: Competitive pay, free gym membership, discounts, and 20+ days holiday.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Make a positive impact on your community while gaining valuable experience.
- Qualifications: Experience in customer service and a focus on safety and teamwork.
The predicted salary is between 10 - 11 £ per hour.
Location: Lilleshall National Sports Centre, Near TF10 9AT
Salary: £10.85 per hour plus excellent benefits
Schedule: Part time 16 hours per week, flexible to work different shifts including early, late, weekends and bank holidays.
Ready to impact a better future? As an Operations Assistant in our Citizen Services team, you’ll help create a safe, welcoming and well‑run environment where customers can enjoy high‑quality leisure services. From day‑to‑day operations to customer care, your work will have a positive impact on the communities we serve. This is a hands‑on role where no two days are the same. You’ll play a key part in keeping the centre running smoothly, supporting planned activities, and making sure every customer feels safe, supported and valued.
What you’ll do as an Operations Assistant:
- Ensure customer safety at all times by preventing accidents and responding appropriately to incidents
- Supervise dry‑side activities, maintaining high standards of safety, cleanliness and customer care
- Set up and handle equipment safely to support programmed activities
- Carry out cleaning tasks and monitor cleanliness in customer‑critical areas such as changing rooms, health suite and toilets
- Monitor customer behaviour within the centre, addressing unsafe practices promptly and professionally
- Deliver consistently high levels of customer service and maintain strong knowledge of the centre’s services and activities
Does this sound like you?
- Experience working in a busy leisure or customer‑facing environment
- Confidence dealing with high volumes of customers, including adults and children
- A strong focus on safety, responsibility and attention to detail
- A positive, team‑focused approach with the ability to adapt to changing priorities
- The willingness to undertake training and maintain required qualifications
Discover all you need to keep growing. We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer:
- Holidays: 20 days, 21 days after 1 year’s service + bank holidays
- Free Gym membership
- Staff meal, physio discounts
- Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Let’s impact a better future, together. Apply today.
Operations Assistant in Telford employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant in Telford
✨Tip Number 1
Get to know the company! Research the Lilleshall National Sports Centre and its values. When you understand what they stand for, you can tailor your approach and show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. A friendly chat can give you insider info and might just lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and safety. We want you to shine, so think about examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace Operations Assistant in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Operations Assistant role. Use keywords from the job description to show we’re on the same page!
Show Your Customer Service Skills: Since this role is all about creating a welcoming environment, share specific examples of how you’ve provided excellent customer service in the past. We love hearing about your experiences!
Highlight Safety Awareness: Safety is key in this role, so don’t forget to mention any relevant experience you have in maintaining safety standards. Let us know how you’ve handled situations that required quick thinking and responsibility.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Assistant role. Familiarise yourself with the key responsibilities like customer safety, supervising activities, and maintaining cleanliness. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think about situations where you handled difficult customers or ensured a safe environment, as these experiences will resonate well with the interviewers.
✨Emphasise Your Team Spirit
The Operations Assistant position requires a positive, team-focused approach. Be prepared to discuss how you work well in a team and adapt to changing priorities. Share stories that highlight your collaboration skills and how you contribute to a supportive work environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with questions for your interviewers. Ask about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.