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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for users.
- Company: Leading service provider at the UK Defence Academy.
- Benefits: Competitive pay, gym membership, discounts, and training opportunities.
- Why this job: Join a fast-paced environment and enhance your IT skills while helping others.
- Qualifications: Strong customer service skills and basic IT knowledge.
- Other info: Flexible working hours with great career progression potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading service provider is seeking a full-time Service Desk Analyst to manage requests at the UK Defence Academy in Swindon. The role requires excellent customer service skills, strong problem-solving abilities, and IT literacy.
Responsibilities include handling incidents through various channels and ensuring timely resolutions.
The position offers competitive pay, training opportunities, and numerous benefits such as gym membership and discounts with leading retailers.
Service Desk Analyst — Flexible, Fast-Paced IT Support in Swindon employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst — Flexible, Fast-Paced IT Support in Swindon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the UK Defence Academy or similar roles. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We can role-play with friends or use online resources to boost our confidence.
✨Tip Number 3
Show off your IT skills! Bring examples of how you've tackled tech issues in the past. We want to demonstrate our ability to handle incidents effectively, just like the job requires.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace Service Desk Analyst — Flexible, Fast-Paced IT Support in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and IT literacy. We want to see how your experience aligns with the role of a Service Desk Analyst, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our fast-paced environment. Share specific examples of how you've solved problems or provided excellent support in previous roles.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. We love candidates who can think on their feet, so include any experiences where you’ve successfully resolved issues under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Serco Limited
✨Know Your Tech
Brush up on your IT skills and be ready to discuss common issues you might encounter as a Service Desk Analyst. Familiarise yourself with the tools and software typically used in IT support, as this will show your technical literacy and readiness for the role.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved conflicts or helped users with their tech problems. This will demonstrate your ability to handle requests effectively and maintain a positive attitude under pressure.
✨Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Practice articulating your thought process when tackling IT issues. Show how you approach problem-solving step-by-step, as this will highlight your analytical skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the training opportunities and how the team collaborates. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
