At a Glance
- Tasks: Lead and coordinate passenger handling operations in a fast-paced aviation environment.
- Company: Join a mission-driven team at RAF Brize Norton, making a real impact.
- Benefits: Competitive salary, career development, and the chance to support military personnel.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Be part of something bigger by ensuring safe and efficient air travel.
- Qualifications: Leadership experience and knowledge of aviation operations required.
The predicted salary is between 24750 - 30250 £ per year.
Ready to impact a better future?
As a Senior Passenger Service Agent vice Shift in our Defence team, you'll help ensure the safe, secure and efficient movement of passengers through the Air Terminal at RAF Brize Norton.
You'll lead daily passenger handling activities, support operational delivery, and step up to oversee operations when the Shift Supervisor is absent
This is a role with real purpose.
By supporting military personnel, passengers and operational stakeholders, you'll help keep critical air movements running smoothly.
Working in a fast-paced aviation environment, your contribution will have a positive impact on operational readiness while delivering an excellent customer experience.
Our work touches lives, and this role plays an important part in helping us impact a better future.
What you'll do as a Senior Passenger Service Agent vice Shift
- Lead and coordinate Passenger Service Agent activities to deliver safe, compliant and customer-focused passenger handling operations.
- Support daily shift operations and provide first-line leadership, guidance and operational oversight for the passenger services team
- Monitor passenger check-in, boarding and flight activities, ensuring accurate communication with key operational stakeholders.
- Maintain operational records, aircraft documentation and occurrence logs in line with required procedures and standards
- Build trusted relationships with military personnel, contractors and colleagues to support seamless passenger movement through the terminal.
- Act as deputy to the Shift Supervisor and undertake supervisory responsibilities during periods of absence.
Does this sound like you?
- Demonstrable leadership or supervisory experience, with the ability to motivate and develop others.
- Knowledge of passenger handling operations, aviation security requirements and customer service principles.
- Strong communication and relationship-building skills, with the confidence to work with a wide range of stakeholders.
- Ability to make sound decisions, manage competing priorities and maintain composure in a dynamic operational environment.
- Able to obtain Security Check (SC) clearance and hold fewer than six penalty points on a civilian driving licence.
- #J-18808-Ljbffr
Senior PSA in Swindon employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Senior PSA in Swindon
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Serco Limited.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Serco Limited. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Senior PSA in Swindon
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Serco Limited, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Serco Limited and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Serco Limited. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Serco Limited
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Serco Limited.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Serco Limited.
