Ready to impact a better future?
As an Apprentice Desktop Support Technician in our Defence Academy IT team, you'll provide frontline technical support that helps colleagues and students stay connected, productive, and secure. You'll gain valuable hands-on experience while supporting desktop technology, software, hardware, peripherals, and telecommunications services across a complex and varied environment.
This is an opportunity to build your IT career while making a positive impact. Your work will help ensure critical technology services remain available to those learning, teaching, and working at the Defence Academy. Through practical experience, professional development, and mentorship, you'll develop the skills to create impactful solutions while supporting services that touch lives and help shape the future.
What you'll do as an Apprentice Desktop Support Technician
- Provide first-line and second-line technical support for desktop hardware, software, and related IT services.
- Resolve incidents escalated from the Service Desk, ensuring service levels are met and colleagues receive excellent support.
- Support the configuration, installation, maintenance, and imaging of desktop and laptop devices.
- Assist with the preparation, issue, collection, and movement of IT equipment while maintaining accurate asset records.
- Carry out basic system administration activities, including support for user and computer accounts.
- Contribute to problem management, knowledge sharing, and IT projects, helping drive innovation and continuous improvement.
Does this sound like you?
- You have a keen interest in information technology and are eager to learn and develop your technical skills.
- You understand Microsoft Windows operating systems and Microsoft Office applications.
- You communicate clearly and confidently with people of varying technical abilities.
- You can prioritise tasks, solve problems effectively, and work to high standards.
- You work well both independently and as part of a collaborative team built on trust, care, and mutual respect.
- You have 4 GCSE's grade A-C/9-4, Level 2 Functional Skills which include English, Maths and IT.
- Be SC cleared and or have no issues obtaining one.
Desktop Support Technician Apprentice in Swindon employer: Serco Limited
Serco Limited is an excellent employer, offering a dynamic work environment in Waterlooville where innovation meets national security. With a strong focus on employee development through comprehensive training programs and a generous benefits package including 25 days of holiday and a contributory pension scheme, Serco fosters a culture of collaboration and growth, making it an ideal place for Electronics & Hardware Engineers to thrive and contribute meaningfully to defence technology.
