As an Application Management Analyst in our Defence Academy team, you'll help ensure the reliability, performance, and continuous improvement of the business applications that support critical training and operational activities. Your work will enable colleagues and stakeholders to access the systems, data, and insights they need to make informed decisions and deliver positive outcomes.
This is a role with real purpose. By supporting and enhancing key business applications, delivering valuable business intelligence, and resolving technical issues efficiently, you'll help create impactful solutions that support learning, operational excellence, and the future success of the Defence Academy. Our work touches lives, and your contribution will help build trust, drive innovation, and make a positive impact on communities.
What you'll do as a Application Management Analyst
- Deliver business intelligence and management reporting using Microsoft Power BI
- Provide second-line support for business applications across the Defence Academy
- Resolve support requests, ensuring accurate logging, compliance with procedures, and achievement of service level agreements (SLAs)
- Support enhancements for TOPdesk and CAFM Explorer throughout the business improvement lifecycle
- Conduct system testing for bespoke application improvements and commercial off-the-shelf (COTS) application upgrades
- Assist with the configuration, optimisation, and continuous improvement of business applications
Does this sound like you?
- Strong working knowledge of Microsoft Power BI
- Experience using Transact-SQL (T-SQL)
- Proven troubleshooting and problem-solving skills
- Excellent communication, customer service, and stakeholder management abilities
- Strong attention to detail and commitment to quality
- Ability to work collaboratively within a team and manage competing priorities effectively
Desirable Skills:
- Experience with SharePoint
- Familiarity with TOPdesk or other call management systems
- Experience with CAFM Explorer or other facilities management systems
- Ability to work to exacting standards and tight deadlines
- Strong workload prioritisation skills
- Positive, adaptable, and collaborative approach
- Experience in an Application Support or Application Management environment
- Awareness of Six Sigma or other lean methodologies
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Application Management Analyst-DEF Academy Services in Swindon employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
