Serco NorthLink Ferries seeks a Customer Service Assistant at Stromness, Orkney (KW14 7UJ). This full-time role (35 hours per week) supports customers across phone, email, web and in person to plan and manage journeys, helping keep Scotland's island and mainland transport network connected.
You will handle reservations, process bookings, assist with check-in and boarding, and uphold a high standard of service across all touchpoints, with opportunities for growth within the team.
#J-18808-Ljbffr
Customer Service & Reservations Specialist – Ferry Network in Stromness employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
