At a Glance
- Tasks: Lead quality assurance and define test strategies for major programmes.
- Company: Join Serco, a company passionate about diversity and innovation.
- Benefits: Enjoy a competitive salary, company car, private medical insurance, and flexible working.
- Other info: Opportunities for career development and a supportive work culture.
- Why this job: Shape the future of public services while developing high-performing QA teams.
- Qualifications: Experience in leading QA functions and strong stakeholder management skills.
The predicted salary is between 30000 - 40000 € per year.
Here at Serco, we’re looking for a Senior QA Lead to shape and lead quality assurance across major programmes and customer engagements. This is a strategic role, focused on defining test strategy, building high-performing teams, and working closely with customers to deliver trusted, high-quality outcomes. You’ll act as the senior point of contact for QA, ensuring testing is aligned to business expectations, contractual commitments, and delivery timelines. Alongside this, you’ll lead and develop QA teams, embed modern testing practices, and drive continuous improvement across the organisation.
Responsibilities
- Define and lead QA strategy across programmes, aligning testing to business goals, customer expectations, and delivery outcomes
- Act as the senior QA contact for customers and stakeholders, providing clear reporting, assurance, and trusted advice
- Build, lead, and develop high‑performing QA teams, driving capability, consistency, and professional growth
- Establish and embed effective test approaches across functional, non‑functional, and automated testing
- Ensure quality is built into delivery through strong governance, metrics, and continuous improvement
- Oversee test execution, defect management, and reporting to ensure transparency and control
- Support bids and new work, shaping QA approaches and building confidence in delivery capability
Requirements
- Proven experience leading QA functions or teams in complex delivery or transformation environments
- Strong track record defining and implementing test strategies across Agile and non‑Agile delivery
- Excellent stakeholder management skills, with experience working directly with customers and senior leaders
- Experience building and developing QA teams, including coaching and performance management
- Good understanding of test automation, tools, and modern quality engineering practices
- Ability to balance strategic leadership with hands‑on oversight of delivery
- SC clearance (or willingness to obtain it)
What we offer
- Company car
- 5% on-target bonus scheme
- Private medical insurance
- Flexible working considered
- Pension – 6%
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco discounts (cinema, entertainment, online shopping, mobile phone plans, leisure centre memberships)
- Employee Assistance Programme, health and wellbeing support and more
- Career development training – role-specific, leadership coaching, formal study and more to build your career with Serco
- Safe and supportive culture
Senior QA Lead in Solihull employer: Serco Limited
At Serco, we pride ourselves on being an excellent employer, particularly for the Senior QA Lead role based in our Solihull office. We offer a supportive and inclusive work culture that values diversity, alongside competitive benefits such as private medical insurance, a company car, and a robust pension scheme. With a strong focus on employee growth through tailored career development training and leadership coaching, Serco is committed to fostering high-performing teams and driving innovation in public services.
StudySmarter Expert Advice🤫
We think this is how you could land Senior QA Lead in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the QA field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of modern testing practices and QA strategies. Be ready to discuss how you've led teams and improved processes in past roles – this is your chance to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. At StudySmarter, we encourage you to check out our website for roles that excite you and fit your expertise.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Senior QA Lead in Solihull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading QA functions. We want to see how your skills align with the role of Senior QA Lead, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Skills:As a Senior QA Lead, you’ll be building and leading teams. Use your application to demonstrate your experience in coaching and developing high-performing teams. We love to see examples of how you've driven capability and professional growth.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand. Highlight your key experiences without fluff – we want to get to know the real you!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Serco Limited
✨Know Your QA Strategies
Make sure you’re well-versed in various QA strategies, especially those relevant to Agile and non-Agile environments. Be ready to discuss how you've defined and implemented these strategies in past roles, as this will show your depth of experience.
✨Showcase Your Leadership Skills
As a Senior QA Lead, you'll need to demonstrate your ability to build and lead high-performing teams. Prepare examples of how you've coached team members, managed performance, and fostered professional growth in your previous positions.
✨Engage with Stakeholders
Highlight your experience in stakeholder management by preparing anecdotes that showcase your ability to communicate effectively with customers and senior leaders. This will help illustrate your capability to act as the senior QA contact and provide trusted advice.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven continuous improvement in QA processes. Share specific metrics or outcomes that resulted from your governance and oversight, as this will demonstrate your commitment to quality and transparency in delivery.
