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- Tasks: Lead the leisure centre, ensuring safe and efficient operations for all visitors.
- Company: Join a community-focused leisure team dedicated to wellbeing and active lifestyles.
- Benefits: Competitive salary, generous holidays, training opportunities, and health support.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in leisure or customer service, strong communication, and a calm approach.
- Other info: Enjoy discounts, employee networks, and a paid volunteering day each year.
The predicted salary is between 30000 - 42000 £ per year.
Ready to impact a better future? As a Leisure Centre Duty Manager in our Mid Kent Leisure team, you'll help keep our leisure services running smoothly so communities can enjoy safe, accessible, and welcoming spaces to be active. You'll play an essential role in shaping positive experiences for our visitors. From ensuring safe operations to supporting colleagues across the facility, your work will have a real, local impact - helping people feel confident, supported, and inspired to improve their wellbeing.
What you’ll do as a Leisure Centre Duty Manager:
- Act as a key holder, confidently opening and closing the centre
- Lead the day-to-day running of the facility, ensuring everything operates safely and efficiently
- Support and guide colleagues across reception, wet side, and dry side areas
- Allocate tasks, oversee shift operations, and make sure there’s appropriate colleague cover
- Manage the daily booking diary and respond to customer needs and changes
- Deliver great customer care, handling enquiries, feedback, and complaints professionally
- Carry out and record routine health and safety checks, responding to issues promptly
- Follow Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs), dealing with incidents in line with guidance
Does this sound like you? You’ll be a great fit for this role if you have:
- Previous experience in a leisure, fitness, or customer-focused environment
- Experience supervising or supporting colleagues in a fast-paced setting
- Strong communication skills and a calm approach under pressure
- The ability to swim confidently and willingness to obtain a National Pool Lifeguard Qualification (NPLQ)
- Great organisational skills with a flexible, reliable approach to shift work
Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
What we offer:
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days' annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, Simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Duty Manager in Sittingbourne employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Sittingbourne
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience in leisure or customer service can make a real impact in the Duty Manager role.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've supported colleagues or managed a team in a fast-paced environment. This will demonstrate that you can handle the day-to-day running of the facility like a pro.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Duty Manager in Sittingbourne
Some tips for your application 🫡
Show Your Passion for Leisure: When you're writing your application, let us see your enthusiasm for the leisure industry! Share any experiences you've had that highlight your love for helping others stay active and healthy.
Tailor Your Application: Make sure to customise your application to match the Duty Manager role. Highlight your previous experience in leisure or customer-focused environments and how it relates to the responsibilities listed in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see how you fit the role. Remember, we appreciate a good story, but keep it relevant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the daily operations of a leisure centre, including health and safety protocols, customer service expectations, and team management. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to highlight your experience in supervising or supporting colleagues. Prepare examples of how you've successfully managed teams in fast-paced environments, resolved conflicts, or improved processes. This will show that you're ready to take on the challenges of the role.
✨Prepare for Customer Scenarios
Customer care is key in this position, so think about how you would handle various customer enquiries, feedback, or complaints. Practise responses to common scenarios you might face, focusing on your calm approach and problem-solving skills. This will help you convey your ability to maintain a positive atmosphere for visitors.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and career goals.
