At a Glance
- Tasks: Manage contractor inductions and ensure a safe, compliant environment.
- Company: Join a top international employer with a supportive culture.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Enjoy mentoring, training, and clear development pathways.
- Why this job: Make a real impact on safety and compliance in a dynamic setting.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 24000 - 30000 £ per year.
Location: Defence Academy of the United Kingdom, SN6 8LA
Salary: Competitive plus benefits
Schedule: Perm/PT/22.5 hours - Monday - Friday 7.30am-12.00pm
Ready to impact a better future? As a Main Gate Receptionist in our Defence team, you'll play a key role in ensuring all contractors on site are inducted, compliant, and safe. Your work helps create a secure and well‑managed environment where operations run smoothly and responsibly. Working at the heart of the Contractor Control Office, you'll support the safe delivery of essential services by maintaining accurate records, managing contractor access, and upholding high standards of health and safety. Your efforts will have a positive impact on colleagues, visitors, and the wider community by ensuring a safe and compliant site for everyone.
What you'll do as a Main Gate Receptionist:
- Manage contractor inductions, ensuring all individuals complete required health and safety briefings annually
- Maintain accurate records and spreadsheets to support audit requirements and compliance
- Verify contractor arrivals, sign‑in processes, and on‑site working locations
- Update and manage systems such as TOPdesk, ensuring records are current and accessible
- Issue contractor passes and lanyards in line with compliance requirements
- Monitor and report daily contractor numbers to relevant stakeholders
- Provide administrative and front desk support, including handling queries, emails, and phone calls
Does this sound like you?
- Strong customer service skills with a proactive and professional approach
- Excellent communication skills, both written and verbal
- Good working knowledge of Microsoft Office, including Outlook, Word, and Excel
- Strong attention to detail and ability to maintain accurate records
- Ability to manage competing priorities and stay composed under pressure
Discover all you need to keep growing. We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities – and the support and tools to help you seize them.
Main Gate Receptionist in Shrivenham employer: Serco Limited
At the Defence Academy of the United Kingdom, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Main Gate Receptionist, you will enjoy a competitive salary and benefits while playing a vital role in ensuring safety and compliance on site, all within a prestigious environment that values your contributions and fosters professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Main Gate Receptionist in Shrivenham
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with the responsibilities of a Main Gate Receptionist, especially around contractor inductions and compliance. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with contractors and visitors, think of scenarios where you might need to handle queries or issues. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Don’t forget to brush up on your Microsoft Office skills, especially Excel and Outlook. Being able to manage records and communicate effectively is key. We recommend doing a few online tutorials to get comfortable with any features you might not be familiar with.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Main Gate Receptionist in Shrivenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and attention to detail. We want to see how your experience aligns with the role of a Main Gate Receptionist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Defence team. Be sure to mention your communication skills and any experience with managing records or compliance.
Showcase Your Tech Savvy:Since we use systems like TOPdesk, it’s a good idea to mention any relevant software experience in your application. If you’re comfortable with Microsoft Office, let us know how you’ve used it in past roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Serco Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Main Gate Receptionist. Familiarise yourself with contractor induction processes, health and safety requirements, and the importance of maintaining accurate records. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Show Off Your Customer Service Skills
As this role requires strong customer service skills, think of examples from your past experiences where you've excelled in this area. Be ready to discuss how you handled difficult situations or provided exceptional service. This will show that you can maintain a professional approach while managing queries and interactions at the front desk.
✨Demonstrate Attention to Detail
Highlight your ability to maintain accurate records and manage competing priorities. Bring up specific instances where your attention to detail made a difference, whether it was in previous jobs or during your studies. This will reassure the interviewers that you can handle the meticulous nature of the role effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the team, the work environment, and the expectations for the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.
