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- Tasks: Ensure customer safety, supervise activities, and maintain cleanliness in a busy leisure environment.
- Company: Join a dynamic leisure centre that values teamwork and customer care.
- Benefits: Enjoy 20+ days of holiday, free gym membership, and exclusive discounts.
- Other info: Varied tasks with opportunities for training and career growth.
- Why this job: Make a real difference in customer experiences while working in a fun environment.
- Qualifications: Experience in customer service and a strong focus on safety and detail.
The predicted salary is between 20000 - 25000 £ per year.
What you’ll do as an Operations Assistant:
- Ensure customer safety at all times by preventing accidents and responding appropriately to incidents.
- Supervise dry side activities, maintaining high standards of safety, cleanliness and customer care.
- Set up and handle equipment safely to support programmed activities.
- Carry out cleaning tasks and monitor cleanliness in customer critical areas such as changing rooms, health suite and toilets.
- Monitor customer behaviour within the centre, addressing unsafe practices promptly and professionally.
- Deliver consistently high levels of customer service and maintain strong knowledge of the centre’s services and activities.
Does this sound like you?
- Experience working in a busy leisure or customer facing environment.
- Confidence dealing with high volumes of customers, including adults and children.
- A strong focus on safety, responsibility and attention to detail.
- A positive, team focused approach with the ability to adapt to changing priorities.
- The willingness to undertake training and maintain required qualifications.
What we offer:
- Holidays: 20 days, 21 days after 1 year’s service + bank holidays.
- Free Gym membership.
- Staff meal, physio discounts.
- Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work.
- A company that recognises your contribution.
Operations Assistant in Shrewsbury employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant in Shrewsbury
✨Tip Number 1
Get to know the company! Research their values and services so you can show off your knowledge during interviews. It’ll help us see how you fit into our team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations or ensure safety. We love candidates who can think on their feet!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Operations Assistant in Shrewsbury
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer-facing roles. We want to see how you've handled busy environments and ensured customer satisfaction, so share specific examples!
Safety First!: Since safety is a big part of the Operations Assistant role, don’t forget to mention any relevant experience or training you have in maintaining safety standards. We love candidates who take responsibility seriously!
Be Team-Oriented: We’re all about teamwork here at StudySmarter, so let us know how you’ve worked well with others in past roles. Share stories that showcase your ability to adapt and support your team in a busy setting.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Serco Limited
✨Know Your Safety Protocols
As an Operations Assistant, safety is paramount. Brush up on the safety protocols relevant to the leisure centre and be ready to discuss how you would handle specific situations. This shows your commitment to customer safety and your proactive approach.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you managed difficult situations or high volumes of customers, as this role demands a strong focus on customer care.
✨Demonstrate Team Spirit
This position requires a team-focused approach. Be ready to share instances where you worked effectively within a team, adapted to changing priorities, and contributed positively to group dynamics. It’s all about showing you can collaborate well!
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the training opportunities available or how the team ensures high standards of cleanliness and safety. This not only shows your interest but also your eagerness to learn and grow in the role.