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- Tasks: Coordinate services to support vulnerable people and ensure timely delivery of accommodation.
- Company: Join a leading organisation dedicated to making a positive impact in communities.
- Benefits: Enjoy 25 days holiday, pension contributions, and extensive training opportunities.
- Other info: Be part of an inclusive team with excellent career progression opportunities.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills and experience in fast-paced administrative roles.
The predicted salary is between 28500 - 28500 £ per year.
Location: Warrington, WA3 6ZH
Salary: £28,500 per annum, plus excellent benefits
Schedule: Monday-Friday / 37.5 hours per week
Ready to impact a better future? As a Service Delivery Co Ordinator in our AASC, Justice and Immigration team, you'll play a key role in ensuring service users' needs are met within agreed timeframes. You'll support the delivery of accommodation and associated services in line with Serco's contractual obligations to UK Visas and Immigration. Your work has purpose. By coordinating services, maintaining strong relationships and ensuring processes are followed accurately, you'll help create impactful solutions that support vulnerable people and contribute to positive outcomes for communities across the region.
What you'll do as a Service Delivery Co Ordinator:
- Build effective working relationships with internal and external stakeholders across the AASC contract to support high quality service delivery.
- Support the contract in maintaining the performance and compliance of the property portfolio.
- Work collaboratively with colleagues to ensure tasks are completed efficiently and within agreed timescales.
- Carry out administrative duties to support the wider Property Directorate and Service Delivery teams.
- Take ownership of specific service areas when required, supporting continuity during high workload or absence.
Does this sound like you?
- Strong customer service skills and the ability to communicate clearly and professionally.
- Experience working in an administrative or coordination role within a fast paced environment.
- Good organisational and time management skills, with the ability to prioritise tasks effectively.
- Attention to detail and the ability to maintain accurate records.
- Competent working with Excel.
- Confidence working independently as well as collaboratively within a team.
- A proactive, calm and supportive approach, even when under pressure.
Vetting and checks: This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
What we offer:
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.
Service Delivery Coordinator (Property) employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator (Property)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute to their mission. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your communication skills. Whether it's answering questions or asking your own, being clear and confident can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Coordinator (Property)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in service delivery and coordination. We want to see how your skills align with the role, so don’t hold back on showcasing your customer service prowess!
Show Off Your Organisational Skills: Since this role requires strong organisational and time management skills, give us examples of how you've successfully managed multiple tasks in a fast-paced environment. We love seeing how you prioritise and keep everything on track!
Be Clear and Professional: When writing your application, keep your language clear and professional. We appreciate a friendly tone, but clarity is key! Make sure your points are easy to understand and directly address the job requirements.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Delivery Coordinator role. Familiarise yourself with the key responsibilities and how they align with Serco's mission. This will help you articulate how your skills and experiences make you a perfect fit for the position.
✨Showcase Your Customer Service Skills
Since strong customer service skills are crucial for this role, prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your ability to communicate clearly and professionally, as this will resonate well with the interviewers.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks in a fast-paced environment. Share specific strategies or tools you use to stay organised, especially when handling multiple responsibilities. This will show that you can handle the demands of the role effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of situations where you've had to coordinate services or maintain compliance under tight deadlines. Practising these scenarios will help you respond confidently during the interview.