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- Tasks: Make reservations, assist with check-in, and provide top-notch customer service.
- Company: Leading customer service provider in Scotland with a focus on teamwork.
- Benefits: Competitive salary, pension scheme, and professional development opportunities.
- Why this job: Join a dynamic team and enhance your customer service skills this season.
- Qualifications: Good communication skills and a passion for teamwork.
- Other info: Exciting seasonal role with opportunities for growth in a customer-focused environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service provider in Scotland is seeking a Customer Service Assistant for a full-time seasonal position. In this role, you will make reservations, assist in check-in, and deliver excellent customer service at our Scrabster terminal.
We are looking for a dedicated individual who is a good communicator, enjoys teamwork, and thrives in a customer-focused environment.
Competitive salary and various benefits, including a contributory pension scheme and professional development opportunities are offered.
Seasonal Passenger Services & Reservations Specialist employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Passenger Services & Reservations Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service industry. A personal recommendation can really give you an edge when applying for roles like the Seasonal Passenger Services & Reservations Specialist.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or busy periods at the terminal. We want you to shine and show that you can deliver excellent service under pressure!
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for customer service comes through. Employers love candidates who are genuinely excited about the role and the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Seasonal Passenger Services & Reservations Specialist
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to help customers, so share specific examples that showcase your communication skills and teamwork.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention why you’re excited about working at our Scrabster terminal and how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Serco Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them a leading customer service provider in Scotland. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Assistant, strong communication is key. Prepare examples from your past experiences where you effectively communicated with customers or worked well in a team. This will demonstrate your ability to thrive in a customer-focused environment.
✨Prepare for Common Scenarios
Think about common situations you might face in this role, like handling difficult customers or managing reservations under pressure. Practising your responses to these scenarios can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
