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- Tasks: Drive membership sales, build relationships, and deliver excellent customer experiences.
- Company: Join a dynamic team focused on growth and community engagement.
- Benefits: Competitive salary, pension scheme, extensive learning opportunities, and discounts at retailers.
- Other info: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the community while developing your sales skills.
- Qualifications: Sales experience, strong communication skills, and a proactive attitude.
The predicted salary is between 27000 - 28000 £ per year.
Location: MK2 2HQ, working across the Woughton & Bletchley areas.
Salary: £27,000 – £28,000 per annum.
Schedule: Full time, 40 hours per week, Monday to Friday 9am – 5pm.
About the role
We’re looking for a Membership Advisor to join our team and play a key role in driving growth, building relationships and delivering a positive experience for every customer.
What you’ll do:
- Take ownership of the end-to-end sales journey, helping to grow membership while delivering excellent customer care.
- Drive membership sales by achieving monthly targets and supporting retention activities.
- Welcome customers, handle enquiries and ensure every interaction is timely and professional.
- Deliver engaging tours of the facility and convert visits into memberships.
- Build relationships with local businesses and identify new opportunities for growth.
- Support and deliver marketing campaigns in partnership with internal teams.
- Plan and attend outreach events to generate leads and raise local awareness.
- Maintain accurate records and manage the membership database in line with procedures.
- Work closely with gym colleagues to support renewals and ongoing member engagement.
- Contribute ideas on industry trends and opportunities to help shape future growth.
Qualifications:
- Experience in a sales-focused role, with a track record of achieving targets.
- Strong communication skills and the ability to build rapport quickly.
- Confidence working with numbers and interpreting key performance indicators (KPIs).
- Excellent time management and the ability to prioritise effectively.
- Self‑motivated with a proactive, can‑do attitude.
- Strong conflict resolution skills and calm under pressure.
- Previous experience working in either a sales or customer‑facing role.
- Team player with strong interpersonal skills.
- High standards of personal presentation.
- Flexible and adaptable approach to work.
- Commitment to delivering excellent customer experiences.
Benefits:
- Competitive salary with annual reviews.
- Up to 6% contributory pension scheme.
- 21 days annual leave plus bank holidays.
- Wide range of learning opportunities with over 1,100 internal courses available; funding for qualifications and apprenticeships; mentoring opportunities; internal progression focus.
- 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, health cash plans, 30% off at Serco‑managed leisure centres.
- Discounts across about 1,000 retailers from food and clothing to days out, entertainment and travel.
- Employee networks where colleagues can find support, share challenges, network, and be part of a community.
- Paid volunteering day each year; ability to donate to a favourite charity tax‑free via Payroll Giving Scheme.
Link to leisure benefits: https://www.moreleisure.com/employee-benefits/
Sales Advisor employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your sales experience and how you've hit targets in the past. We want to hear about your successes and how you can bring that energy to our team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you an edge and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us!
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Advisor role. Highlight your sales experience and how you've achieved targets in the past. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since building relationships is key in this role, let your personality shine through in your application. Use clear and engaging language to demonstrate your strong communication skills. Remember, we’re looking for someone who can connect with customers effortlessly!
Be Specific About Your Achievements: When discussing your previous roles, be specific about your achievements. Use numbers and examples to illustrate how you’ve driven sales or improved customer experiences. This will help us see the impact you could have as a Sales Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Serco Limited
✨Know Your Sales Stuff
Brush up on your sales techniques and be ready to discuss your previous experiences. Think about specific examples where you achieved targets or built strong customer relationships, as this will show your potential employer that you can drive membership sales effectively.
✨Show Off Your People Skills
As a Sales Advisor, building rapport is key. Prepare to demonstrate your communication skills by sharing stories of how you've successfully interacted with customers in the past. Practice active listening and think about how you can make every interaction feel personal and engaging.
✨Be Ready for Numbers
Since the role involves working with KPIs, make sure you're comfortable discussing metrics. Familiarise yourself with common sales figures and be prepared to explain how you've used data to improve your performance in previous roles. This will highlight your analytical skills and confidence with numbers.
✨Research the Company and Local Area
Take some time to learn about the company and its presence in the Woughton & Bletchley areas. Understanding local businesses and potential partnerships can give you an edge in the interview. Bring ideas on how you could contribute to outreach events or marketing campaigns to show your proactive approach.