At a Glance
- Tasks: Coordinate staffing levels and manage operational challenges in a dynamic environment.
- Company: Join a supportive team at HMP Fosse Way with a focus on inclusion.
- Benefits: Enjoy 23 days holiday, pension contributions, and extensive training opportunities.
- Other info: Access to employee networks and discounts across 1,000 retailers.
- Why this job: Make a real difference in workforce management while developing your skills.
- Qualifications: Proficient in Microsoft Office and experienced in coordinating work beyond routine admin.
The predicted salary is between 27103 - 27103 € per year.
Location: Tigers Road, Wigston, Leicester LE18 4TN
Salary: £27,103.13 per annum plus excellent benefits
Schedule: Monday - Friday between 7am and 6pm (8 hour shifts within this timeframe)
As a Rostering Coordinator in our J&I team, you will support the effective operation of the Central Workforce Management function. The role is responsible for coordinating operational staffing levels across the establishment, ensuring compliance with the Central Workforce Management Country Standard Operating Procedure. You will play a key role in managing staffing resources, including annual leave, TOIL, overtime, and staff requests, while supporting forecast planning and maintaining operational resilience.
What you'll do as a Rostering Coordinator:
- Ensure the establishment maintains adequate minimum staffing levels aligned with shift patterns, operational regimes, planned prisoner movements, leave types, and staff training requirements.
- Work closely with another Rostering Coordinator to provide central oversight of staffing levels at least 14 days in advance, enabling effective workforce forecasting.
- Identify and implement effective solutions to operational challenges, including short-notice prisoner transfers, bedwatches, and unplanned staff absences.
- Liaise with the Training Lead to ensure mandatory and developmental training is accurately reflected within staff shift patterns.
- Act as a central point of contact for staff enquiries relating to shift swaps, annual leave, TOIL, overtime, and related workforce matters.
- Provide occasional support to the Hub Administrator by recording, confirming, and submitting overtime information using payroll templates.
- Undertake additional duties as required, with responsibilities evolving to meet organisational needs and objectives.
Does this sound like you?
- Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
- Demonstrable experience coordinating work at a level beyond routine administration.
- Confident communicator, both face-to-face and over the telephone.
- Ability to build and maintain effective working relationships with staff at all levels.
Desirable Experience:
- Previous experience in rostering or workforce planning (training will be provided).
Vetting and checks:
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
What we offer:
- Holidays- 23 days holiday plus bank holidays (increased to 25 with tenure)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Rostering Coordinator-HMP Fosse Way employer: Serco Limited
As a Rostering Coordinator at HMP Fosse Way, you will join a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With access to extensive training resources, a generous pension scheme, and a commitment to work-life balance, this role offers a meaningful opportunity to contribute to operational excellence while enjoying a range of benefits designed to enhance your career and personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Rostering Coordinator-HMP Fosse Way
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMP Fosse Way on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to rostering and workforce management. We should also think of examples from our past experiences that highlight our problem-solving skills and ability to handle operational challenges.
✨Tip Number 3
Dress the part! Even if the interview is virtual, we should look professional. It sets a positive tone and shows we take the opportunity seriously.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a great way to reiterate our enthusiasm for the role and keep us fresh in their minds. Plus, it shows we’re polite and professional!
We think you need these skills to ace Rostering Coordinator-HMP Fosse Way
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Rostering Coordinator role. Highlight your experience with workforce management and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Skills:Don’t forget to mention your proficiency in Microsoft Office, especially Excel. If you've got experience coordinating work beyond routine admin, let us know! We love seeing candidates who can bring their A-game.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see your strengths.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Serco Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of a Rostering Coordinator. Familiarise yourself with workforce management principles, staffing levels, and how to handle operational challenges. This will show that you're not just interested in the role but also prepared to tackle its demands.
✨Excel at Excel
Since proficiency in Microsoft Office, especially Excel, is crucial for this role, brush up on your skills. Be ready to discuss how you've used Excel in past roles, whether it's for managing schedules or analysing data. Maybe even prepare a few examples of how you've solved problems using these tools.
✨Communicate Clearly
As a Rostering Coordinator, you'll need to liaise with various staff members. Practice your communication skills, both verbal and written. Think about how you can convey complex information simply and effectively, as this will be key in your role.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified and implemented solutions to operational challenges. Whether it’s dealing with last-minute changes or managing staff requests, showcasing your ability to think on your feet will impress the interviewers.
