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For Companies At a Glance
- Tasks: Lead the design and delivery of innovative education products for the UK Resilience Academy.
- Company: Join Serco, a company committed to diversity and inclusion.
- Benefits: Enjoy competitive salary, generous leave, and health support for you and your family.
- Why this job: Make a real impact in resilience education while developing your career in a supportive environment.
- Qualifications: Degree in relevant discipline and experience in dynamic, multi-stakeholder environments required.
- Other info: Opportunities for travel and comprehensive career development await you.
The predicted salary is between 36000 - 60000 £ per year.
Serco have an exciting opportunity for a Resilience Capability Lead to join the team on a hybrid basis at our site located in Easingwold, York. This post will be responsible for leading the design, development, and delivery of education products within a specified business area, in support of the wider UK Resilience Academy (UKRA) education strategy. This role will focus on the development and delivery of high quality, relevant and innovative content as the foundation of existing and future education products and services, as part of the wider resilience offering.
The Resilience Capability Lead will be responsible for managing and delivering programmes and projects to required standards, within agreed timescales and budget, working closely with the Operations Manager, Digital Design Manager, Associates and Training Coordinators.
Main Accountabilities
- To work collaboratively with the UKRA Senior Leadership Team (SLT) to support the delivery of strategic priorities.
- Development and implementation of the resilience capability area business plan.
- To lead the design and development of new products and services using a wide range of learning techniques and technologies that support the UKRA vision.
- To ensure the business plan is delivered in accordance with UKRA and Serco Management System policies and processes.
- To identify resilience capability related risks and trends and ensure they are communicated appropriately to enhance the UKRA's profile and reputation.
- To work effectively with the Operations Manager, Digital Design Manager, Associates and Training Coordinators to ensure the delivery of relevant, current, innovative and sector leading and high-quality content.
- To manage and deliver programmes and projects to required standards, within agreed timescales and budget.
- To provide regular reporting and analysis on the performance of the resilience capability area business plan.
- To lead on quality assurance activities that ensure that the business area assessment and assurance process extend the quality and currency of UKRA products and services.
- To lead on activities that ensure business area related lessons identified through external reports, studies, and real-life incidents are communicated effectively and reflected in content in a timely manner.
- To maximise the use of resilience and learning related technology to enhance the UKRA's products and services.
What you’ll need to do the role
- Degree level education [post-graduate level preferred] in a UKRA relevant discipline, or comparable sector experience.
- Training and adult education qualification.
- Knowledge and experience working at a senior level in a dynamic, complex multi-stakeholder environment.
- Knowledge and understanding of UK civil protection legislation, resilience capabilities including national and international standards, policies, and guidance.
- Excellent verbal and written communication skills with the ability to train and facilitate learning at a high level, and with confidence.
- An ability to understand the business area's current and future requirements.
- A track record of defining and delivering business plans to targets and milestones with sound financial management.
- Experience of developing and implementing training, consultancy and exercise design and delivery, for a diverse customer base.
- Ability and experience to build effective customer relationships and partnerships with stakeholders.
- Able to achieve SC clearance.
- Evidence of relevant, regular, and up to date CPD.
This role may require travel in the UK, and overseas.
We would be particularly interested in hearing from those with experience of undertaking people capability analysis, designing learning and development products, and delivering content and training scenarios in crisis and incident management to organisations with duties in UK resilience, including but not limited to:
- Tactical (Silver) and Strategic (Gold) roles
- Crisis and incident support and functional areas, including MAIC, Loggist, and Communications
- Competence assessment, course quality control and assurance
What we offer
- Up to 6% contributory pension.
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
- Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
- Comprehensive career development opportunities, including role-specific training, leadership coaching and formal study to support your growth with Serco.
- A safe, inclusive, and supportive culture.
- A company passionate about diversity and inclusion.
Resilience Capability Lead employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resilience Capability Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the resilience field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Showcase your skills in action! If you’ve led projects or developed training materials, be ready to discuss these experiences in detail during interviews. Real-life examples make you stand out.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle challenges in resilience capability and be ready to share your thought process. It shows you're proactive and solution-oriented.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Resilience Capability Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience and skills that align with the Resilience Capability Lead role. We want to see how your background fits into our vision at the UK Resilience Academy!
Showcase Your Communication Skills: Since this role requires excellent verbal and written communication, don’t shy away from demonstrating these skills in your application. Use clear, concise language and make your points stand out – we love a well-structured application!
Highlight Relevant Experience: Be sure to include any experience you have in developing training or educational products, especially in crisis management or resilience. We’re looking for candidates who can bring innovative ideas to the table, so let us know what you've done!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Serco Limited
✨Know Your Stuff
Make sure you’re well-versed in the UK civil protection legislation and resilience capabilities. Brush up on relevant national and international standards, as this will show your depth of knowledge and commitment to the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully designed and delivered training or education products. Highlight your experience in managing projects within budget and timescales, as this is crucial for the Resilience Capability Lead position.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since excellent verbal and written communication skills are essential, consider doing mock interviews with a friend to refine your delivery and ensure you can convey complex ideas simply.
✨Engage with Stakeholders
Think about how you’ve built effective relationships with stakeholders in previous roles. Be ready to discuss your approach to collaboration and how you’ve managed multi-stakeholder environments, as this will be key in your new role.
