Serco Limited is seeking a Continuous Improvement Consultant to join the Customer Experience and Engagement team within Citizen Services. Based homebased with UK travel, you will lead data-driven improvement initiatives across customer service operations to enhance performance and client outcomes.
You will work with operational leaders and stakeholders to identify opportunities, design solutions, and embed changes that deliver measurable benefits and sustainable transformations across services.
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Remote CI Consultant: Data-Driven CX & Operations employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
