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- Tasks: Supervise activities, ensure customer safety, and maintain high service standards.
- Company: Swale Leisure Trust promotes active lifestyles in a friendly and fun environment.
- Benefits: Enjoy free membership, discounts, training opportunities, and a matched pension contribution.
- Why this job: Make a real impact in your community while developing your career in leisure management.
- Qualifications: Must have NPLQ and first aid qualifications; experience in leisure environments preferred.
- Other info: Flexible working hours with a supportive team focused on internal progression.
The predicted salary is between 24066 - 24066 £ per year.
Location: Sheppey Leisure Centre
Job type: Permanent, full time
Working Hours: 37 per week, between Monday to Sunday, covering earlies, days and lates
Salary: £24,066 per annum + excellent benefits
Here at Swale Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To deliver those services takes an enthusiastic and customer focused team -- and right now we are looking to recruit for a Relief Duty Manager to join the centre.
As the Relief Duty Manager, the purpose of your role is to work within the centre ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities, maintaining high standards of cleanliness and the safe handling and set up of equipment. In addition, you will supervise the work of the Leisure Assistants and assist the Duty Manager in ensuring the building is run smoothly. You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities.
About you
The successful candidate will be a passionate and enthusiastic individual who, like the members of staff at Swale, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required and are confident using a computer. You will be able to demonstrate a level of experience and knowledge commensurate with the position, with previous experience of working in a leisure environment including pool supervision where appropriate. It is essential that you hold a current Royal Lifesaving Society National Pool Lifeguard Qualification (NPLQ) and a current first aid at work qualification.
If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.
Why Serco
- A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.
- A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.
- A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.
What we offer
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- 21 days annual leave + public holidays
More Benefits: Employee Benefits (moreleisure.com)
Relief Duty Manager employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Duty Manager
✨Tip Number 1
Familiarise yourself with the specific duties of a Relief Duty Manager at leisure centres. Understanding the day-to-day operations and challenges will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of Swale Leisure Trust or similar organisations. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 3
Highlight your customer service skills and experience in your conversations. Since the role focuses on providing excellent service, showcasing your ability to go the extra mile for customers will set you apart from other candidates.
✨Tip Number 4
Make sure to emphasise your qualifications, especially your NPLQ and first aid certification, during any informal chats or interviews. Being proactive about your credentials shows your commitment to safety and professionalism in the role.
We think you need these skills to ace Relief Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leisure management and customer service. Emphasise any previous roles where you supervised staff or ensured safety standards, as these are key aspects of the Relief Duty Manager position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for promoting active lifestyles and your commitment to customer care. Mention your qualifications, such as the Royal Lifesaving Society National Pool Lifeguard Qualification and first aid certification, to demonstrate your suitability for the role.
Showcase Relevant Experience: In your application, provide specific examples of your experience in a leisure environment, particularly in pool supervision and managing teams. This will help the hiring team see how your background aligns with their needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the Relief Duty Manager role.
How to prepare for a job interview at Serco Limited
✨Show Your Passion for Customer Service
As a Relief Duty Manager, your role revolves around ensuring customer satisfaction. Be prepared to share examples of how you've gone the extra mile for customers in previous roles, demonstrating your enthusiasm for providing excellent service.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in leisure environments, especially any roles involving pool supervision. Mention specific responsibilities and achievements that align with the job description to show you’re a great fit.
✨Demonstrate Team Leadership Skills
Since you'll be supervising Leisure Assistants, it's important to showcase your leadership abilities. Prepare to talk about times when you've successfully led a team or managed a project, focusing on how you motivated others and ensured high standards.
✨Prepare for Safety and Emergency Scenarios
Given the importance of safety in this role, be ready to discuss your qualifications, such as your NPLQ and first aid certification. You might also want to prepare for questions about how you would handle emergency situations to demonstrate your readiness.
