Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our leisure complex, providing top-notch customer service.
- Company: Join Northern Community Leisure Trust, promoting active lifestyles in a fun environment.
- Benefits: Earn £12.85 per hour with great perks like career progression and reduced facility membership.
- Why this job: Make a difference in your community while gaining valuable experience in a dynamic setting.
- Qualifications: Passionate about customer service with experience in busy environments; sales skills are a plus.
- Other info: Enjoy a safe and professional workplace with opportunities for growth in the leisure industry.
Overview
Location: Bangor Aurora Aquatic & Leisure Complex, Castle Park Avenue, Bangor BT20 4BN
Salary: £12.85 per hour plus excellent benefits
Schedule: Casual part time hours, Monday – Sunday between 5.45am – 10pm
Ready to impact a better future?
As a Casual Receptionist in our Bangor team, you will join our busy Front of House team. This is a key frontline role, responsible for delivering excellent customer service to both internal and external customers while supporting the smooth day-to-day operation of our leisure facility.
The role combines customer service, sales, administration, and event support, including birthday parties and special events. You will play an important part in achieving membership, retention, and sales targets while ensuring every customer has a positive experience.
What you’ll do as a Casual Receptionist
- Provide exceptional customer service at all times, both face-to-face and remotely
- Deal with customer enquiries via reception desk, telephone, and email
- Take bookings and process payments using a computerised booking and POS system
- Handle cash accurately and reconcile monies
- Respond to customer compliments and complaints professionally
- Meet monthly membership, retention, and sales targets
- Maintain availability of customer information and promotional materials
- Organise and maintain Front of House areas to a high standard of cleanliness
- Organise birthday party packages, special events, and one-off bookings
- Coordinate staff rotas for events and monitor standards during parties and events
- Communicate effectively with other departments to ensure events run smoothly
- Support general administrative tasks including invoicing and purchase orders
- Manage retail stock displays and identify best-selling items
Does this sound like you?
- Previous experience in a busy Front of House or customer-facing environment
- Proven cash-handling experience
- Experience using computerised booking and POS systems
- Strong administrative skills with excellent attention to detail
Vetting and checks
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
What we offer
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
#leisurejobs
#J-18808-Ljbffr
Receptionist employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bangor Aurora Leisure Complex. Understand their values and what they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and experience in busy environments. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to create a friendly atmosphere for our visitors.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in busy environments. We love seeing how you've handled customer interactions before, so don’t hold back on those examples!
Keep It Clear and Concise: We appreciate straightforward applications. Keep your language clear and to the point, making it easy for us to see why you’d be a great fit for the Receptionist role at Bangor Aurora.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Serco Limited
✨Know the Facility Inside Out
Before your interview, take some time to research Bangor Aurora Leisure Complex. Familiarise yourself with its facilities, services, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can contribute to the team.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided excellent customer service, especially in busy environments. Highlight your ability to stay calm under pressure and how you handle difficult situations.
✨Practice Your Communication Style
Good communication is key for this role. Practice speaking clearly and confidently, both face-to-face and over the phone. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and answering common interview questions.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your seriousness about the position and aligns with the friendly and professional environment they aim to create at the complex.
