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- Tasks: Be the friendly face of our leisure centre, assisting customers and providing information.
- Company: Join More Community Leisure Trust, dedicated to keeping communities active and healthy.
- Benefits: Earn up to £12.21 per hour, enjoy free membership, and access excellent training.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Previous customer service experience and good communication skills are essential.
- Other info: Flexible hours with opportunities for career progression in a supportive environment.
Location:Oak Tree Leisure centre
Contract Type: Casual
Working hours:As and when required, between Monday to Sunday
Salary: Up to £12.21 per hour + excellent benefits
Here at More Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team – and right now we are looking to recruit for a Casual Receptionist to join our centre.
As the Receptionist you will be the first point of contact for our customers. Your role is to provide concise customer information and service with regards to the facility and its offerings. The role will involve a high level of customer interaction, which will be face to face, emails and dealing with queries over the telephone. In addition, there will be times when you will be required to assist other members of staff.
You will help in facilitating a safe, fun, and professional working environment with excellent training and development opportunities, as well as a free membership to our leisure centres.
Serco manages these facilities on a day-to-day basis on behalf of the Trust
About you
We are looking to hear from candidates that have previous experience of dealing face to face with customers in a busy environment including sales experience if possible.
You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems.
It is desirable that you hold any customer service qualifications as well.
Why Serco
Meaningful and vital work: Working within Leisure means that you\’ll play a critical role in ensuring that the communities we serve receive exceptional service and you\’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.
A world of opportunity: It takes a diverse team to support our Leisure business and we\’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you\’ll find all the opportunity you need to evolve your career.
Great people: Our staff are dedicated to providingthe best possible service for our customers and we welcome those who take similar pride in their work.
What we offer
- For all Leisure benefits please seeEmployee Benefits (moreleisure.com)
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Receptionist employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on More Community Leisure Trust. Understand their mission and values, and think about how you can contribute to getting more people active. This will show them you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think of scenarios where you might need to handle queries or complaints. Role-play with a friend or family member to build your confidence in dealing with different situations.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look professional and approachable. First impressions matter, especially in a customer-facing role like this one. A smart appearance can set the right tone from the get-go.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, you’ll be one step closer to becoming part of our enthusiastic team!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service, especially in busy environments. We want to see how you've handled face-to-face interactions and resolved queries effectively.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role of a Receptionist.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention why you're excited about working at Oak Tree Leisure Centre and how you can contribute to our goal of getting more people active.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Serco Limited
✨Know the Company
Before your interview, take some time to research More Community Leisure Trust and Serco. Understand their mission to promote health and activity in the community. This will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to stay calm under pressure and provide excellent service.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would deal with an unhappy customer or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your seriousness about the position and your understanding of the professional environment you'll be working in.
