At a Glance
- Tasks: Support and enhance business applications for the Defence Academy, ensuring reliability and performance.
- Company: Join Serco Limited, a leader in innovative solutions with a focus on community impact.
- Benefits: Enjoy competitive pay, generous holiday, health perks, and extensive training opportunities.
- Other info: Be part of a diverse team with excellent career growth and a commitment to wellbeing.
- Why this job: Make a real difference by improving systems that support critical training and operational activities.
- Qualifications: Experience with Microsoft Power BI and strong problem-solving skills are essential.
The predicted salary is between 20000 - 40000 £ per year.
As an Application Management Analyst in our Defence Academy team, you’ll help ensure the reliability, performance, and continuous improvement of the business applications that support critical training and operational activities.
Your work will enable colleagues and stakeholders to access the systems, data, and insights they need to make informed decisions and deliver positive outcomes.
This is a role with real purpose.
By supporting and enhancing key business applications, delivering valuable business intelligence, and resolving technical issues efficiently, you’ll help create impactful solutions that support learning, operational excellence, and the future success of the Defence Academy.
Our work touches lives, and your contribution will help build trust, drive innovation, and make a positive impact on communities.
- What you’ll do as a Application Management Analyst
- Deliver business intelligence and management reporting using Microsoft Power BI
- Provide second-line support for business applications across the Defence Academy
- Resolve support requests, ensuring accurate logging, compliance with procedures, and achievement of service level agreements (SLAs)
- Support enhancements for TOPdesk and CAFM Explorer throughout the business improvement lifecycle
- Conduct system testing for bespoke application improvements and commercial off-the-shelf (COTS) application upgrades
- Assist with the configuration, optimisation, and continuous improvement of business applications
Does this sound like you?
- Strong working knowledge of Microsoft Power BI
- Experience using Transact-SQL (T-SQL)
- Proven troubleshooting and problem-solving skills
- Excellent communication, customer service, and stakeholder management abilities
- Strong attention to detail and commitment to quality
- Ability to work collaboratively within a team and manage competing priorities effectively
Desirable Skills
- Experience with Share Point
- Familiarity with TOPdesk or other call‑management systems
- Experience with CAFM Explorer or other facilities management systems
- Ability to work to exacting standards and tight deadlines
- Strong workload‑prioritisation skills
- Positive, adaptable, and collaborative approach
- Experience in an Application Support or Application Management environment
- Awareness of Six Sigma or other lean methodologies
Benefits
- Competitive holiday package
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime Health Line, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging.
They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Application Management Analyst-DEF Academy Services
Company: Serco Limited Salary: £20000-40000 per annum Hours: Full-time Location: Swindon, SN6 8LA Job type: Temporary Posting date: 9 Sept 2026 Closing date: 9 Oct 2026
#J-18808-Ljbffr
Read more employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Read more
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Serco Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Serco Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Serco Limited!
✨Direct Apply to Serco Limited
Let's not forget to apply directly through the Serco Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Read more
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Serco Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Serco Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Serco Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
