Quality and Compliance Senior Manager and Ofsted Nominee

Location: Hybrid working with monthly national travel
Salary: Between £47,500 - £60,000 per annum, dependant on experience plus excellent benefits
Schedule: Full-time, permanent

Ready to impact a better future?

As Quality and Compliance Senior Manager and Ofsted Nominee within our Employment, Skills and Training team, you'll lead quality, compliance, inspection readiness and continuous improvement across our Skills portfolio. You'll oversee product development and the learning environment, ensuring our provision meets awarding organisation requirements and enables learners and employers to achieve their goals. As our Ofsted Nominee, you'll lead inspection preparation and activity, alongside self-assessment and quality improvement planning.

Reporting to the Head of Operations Skills and Training, you'll be a key member of the Skills Operations Management team, leading on quality, audit, management information, and content. Working closely with operational leaders, awarding organisations, inspection and audit agencies, and external partners, you'll ensure reporting is accurate, transparent and timely, and that contractual and regulatory requirements are met. You'll build a culture of trust, collaboration and continuous improvement, helping Serco deliver high‑quality, learner‑focused services that support employers, communities and government priorities.

What you'll do as a Quality and Compliance Senior Manager and Ofsted Nominee

• Lead continuous improvement activity across the Skills portfolio, driving growth in capability, confidence, and credibility.
• Act as the organisation's Ofsted Nominee and lead all inspection preparation and inspection activities.
• Oversee self‑assessment and quality improvement planning processes across the business.
• Lead quality assurance, audit activity, and compliance outcomes across regulated provision and contracts.
• Manage reporting frameworks and management information, ensuring data is accurate, transparent, and consistent.
• Develop strong relationships with awarding organisations, regulators, employers, and sector stakeholders while promoting the organisation positively within the skills sector.

Does this sound like you?

• Significant experience leading inspection activity, including Ofsted inspections, nominee responsibilities, and quality assurance processes.
• Strong background in continuous improvement methodologies and successfully embedding quality cultures.
• Experience managing audits, compliance processes, and delivering successful inspection or regulatory outcomes.
• Demonstrable leadership experience developing, managing, and retaining high‑performing teams.
• Sound understanding of the adult skills sector, including quality, compliance, funding, and regulatory requirements.
• Excellent stakeholder management and communication skills with experience engaging regulators, partners, customers, and employers.
• Current Ofsted Inspector experience would be advantageous.

What we offer

• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Discover all you need to keep growing

We're committed to creating an environment where people can thrive. With extensive learning opportunities, professional development support, and headroom for people to grow, you'll have the opportunity to shape your career while making a positive impact on communities and learners across the UK.

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.