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- Tasks: Join a team ensuring safety and security while escorting detainees in court.
- Company: Serco Limited delivers essential public services globally, valuing diversity and inclusion.
- Benefits: Enjoy a competitive salary, pension, health perks, and discounts on various services.
- Why this job: Make a real difference in the justice system while developing your skills in a supportive environment.
- Qualifications: No specific background needed; commitment and good communication skills are key.
- Other info: Flexible shifts with a 12-week rota; training provided for all new recruits.
The predicted salary is between 23402 - 24890 £ per year.
Overview
Serco Limited – Permanent roles offering job stability & security. Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role; it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer:
- Base Salary of £23,402 (35hrs pw).
- Continuous training & development opportunities, with annual base salary increments: year 2 £23,984; year 3 £24,436; year 4 £24,890.
- Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
- A range of benefits to support health and wellbeing (Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more).
- Access to discounts and exclusive deals (Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts, and more).
- A supportive team & culture with a focus on diversity and inclusion.
We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key due to the nature of the role, with a rota provided 12 weeks in advance to offer meaningful time off.
About the Role
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you’ll be responsible for every aspect of detainee management until it’s time for them to return to custody or be released. Key duties include:
- Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety.
- Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.
- Maintaining confidentiality around sensitive information discussed during court proceedings and providing professional support to detainees while managing your own emotional wellbeing.
- Ensuring detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.
- Monitoring the mental and physical health of detainees, providing support and reporting concerns to the appropriate authorities.
- Ensuring safety and security of the court environment, including responding to incidents or emergencies and conducting thorough searches to prevent contraband.
- Completing necessary paperwork and data entry accurately, including logging detainee movements and incidents.
- Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations.
What You Need to Do the Job
Applicants come from varied backgrounds; what matters is commitment to making a difference to the lives of others. Training is provided during a 5 1/2-week program and supported by experienced colleagues. Ideally, you’ll have a current valid driver’s license, be reasonably fit, and have good written and verbal communication skills to manage and control all situations. This role requires responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. The role may suit those with an interest in criminology or psychology.
Assessment Process
Briefing call to assess eligibility → Competency-based Virtual Interview → short role-play and written exercise.
Additional Information
- All roles are exempt from the Rehabilitation of Offenders Act 1974, and offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.
- All staff have a responsibility to safeguard and promote welfare of children and vulnerable young adults; appropriate training and safeguarding policies apply.
- This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules. Applicants must meet minimum eligibility criteria and immigration conditions where applicable.
- Right-to-work guidance and visa requirements: details in the job posting.
About Serco
At Serco, we deliver essential public services worldwide. We value diversity and inclusion and support flexible working arrangements where possible. We are Disability Confident Leader employers and hold the Gold Inclusive Employer Standard. For help with your application, contact jicareersUK@serco.com.
How to Apply
Please click the apply button to complete your application. We encourage timely applications, as closing dates may move depending on volume. We are committed to fair access to employment and will make reasonable adjustments during the interview process.
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Prisoner Custody Officer employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prisoner Custody Officer
✨Tip Number 1
Familiarise yourself with the justice system and the role of a Prisoner Custody Officer. Understanding the responsibilities and challenges faced in this position will help you demonstrate your commitment and suitability during the interview process.
✨Tip Number 2
Prepare for the competency-based virtual interview by practising common situational questions. Think about scenarios where you've had to manage difficult situations or support others, as these experiences will be valuable in showcasing your skills.
✨Tip Number 3
During the role-play exercise, focus on demonstrating your ability to remain calm under pressure. Show that you can handle challenging situations with professionalism and care, which is crucial for a PCO.
✨Tip Number 4
Network with current or former Prisoner Custody Officers if possible. They can provide insights into the role and the assessment process, helping you to better prepare and understand what the team values in a candidate.
We think you need these skills to ace Prisoner Custody Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Prisoner Custody Officer. Familiarise yourself with the key duties mentioned in the job description, such as escorting detainees and maintaining their wellbeing.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous work in security, law enforcement, or roles that required strong communication and interpersonal skills.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your commitment to making a difference in the lives of others. Mention specific examples from your past experiences that demonstrate your ability to handle challenging situations.
Prepare for the Assessment Process: Familiarise yourself with the assessment process outlined in the job description. Prepare for the competency-based virtual interview by thinking about scenarios where you've demonstrated the skills required for the role, and practice your written exercise skills.
How to prepare for a job interview at Serco Limited
✨Understand the Role
Make sure you have a clear understanding of what a Prisoner Custody Officer does. Familiarise yourself with the key duties, such as escorting detainees and ensuring their wellbeing. This will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As a PCO, you'll need strong verbal and written communication skills. Prepare examples from your past experiences where you've effectively communicated in challenging situations. This will highlight your ability to manage and control various scenarios professionally.
✨Demonstrate Emotional Resilience
The role can be emotionally demanding, so it's important to show that you can handle stress and maintain professionalism. Think of instances where you've managed your emotions in tough situations and be ready to discuss them during the interview.
✨Prepare for Role-Play Scenarios
Since the assessment includes a role-play exercise, practice responding to potential scenarios you might face as a PCO. This could involve managing a difficult detainee or responding to an emergency. Being prepared will help you feel more confident during this part of the interview.