Work Force Management Lead/ Scheduler in Portsmouth
Work Force Management Lead/ Scheduler

Work Force Management Lead/ Scheduler in Portsmouth

Portsmouth Full-Time 36000 - 60000 £ / year (est.) No home office possible
Go Premium
Serco Limited

At a Glance

  • Tasks: Coordinate schedules and ensure smooth operations for our Maritime Services team.
  • Company: Join a top international employer with a supportive culture.
  • Benefits: Mentoring, training, and clear development opportunities await you.
  • Other info: Dynamic role with opportunities for growth and collaboration.
  • Why this job: Make a real impact on critical services and help shape the future.
  • Qualifications: Strong admin skills, MS Office proficiency, and a customer service focus.

The predicted salary is between 36000 - 60000 £ per year.

Ready to impact a better future? As a Work Force Management Lead/Scheduler in our Maritime Services team, you'll help colleagues work effectively by coordinating accurate schedules and ensuring our workforce systems run smoothly. Your work will have a positive impact on our operations and help create a more efficient future for the teams that keep critical services moving. You'll play a key role in supporting the implementation of new workforce technologies, maintaining accurate data, and ensuring colleagues have the tools and processes they need to deliver their best. This work touches lives across our operations and helps shape the future of how our teams collaborate and deliver.

What you’ll do as a Work Force Management Lead/Scheduler:

  • Act as the site lead for implementing Workforce Management (WFM) technology including Time2Work and Maximo SEAMS, supporting training and championing use of the tools.
  • Attend application training and champion use of tool - Key POC.
  • Provide operations administration and support relating to colleague scheduling and associated processes.
  • Update and maintain key master data that supports scheduling systems.
  • Attend training, act as a key point of contact, and assist colleagues with IT and application use.
  • Support mobile device setups as required (Corporate Accounts and UAM) and manage clock enrolment and consent forms if biometrics are used.
  • Manage staff rosters, work patterns, leave requests, training days, and absences within the system, ensuring processes are followed.
  • Liaise with the Operations Support Centre on longer term changes and system configuration needs.
  • Manage daily timesheets, exceptions, and support briefings and reporting needs.
  • Provide general administration support including production of MS Office documents.

Does this sound like you? You’ll be a great fit for this role if you have:

  • Eligibility to obtain Security Check (SC) clearance.
  • Excellent administration and communication skills, with strong organisational and time management capabilities.
  • Experience working in an office environment and proficiency with MS Office.
  • The ability to adapt to changing environments and work effectively both independently and as part of a team.
  • Confidence communicating with colleagues and supporting others with systems and processes.
  • Strong focus on customer service, attention to detail, and confidentiality.

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing. We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.

Work Force Management Lead/ Scheduler in Portsmouth employer: Serco Limited

As a Work Force Management Lead/Scheduler in our Maritime Services team, you'll join a top-tier international employer known for its supportive culture and commitment to employee growth. With access to comprehensive training, mentoring, and clear pathways for progression, you will play a vital role in enhancing operational efficiency while enjoying a collaborative work environment that values your contributions and fosters professional development.
Serco Limited

Contact Detail:

Serco Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Work Force Management Lead/ Scheduler in Portsmouth

✨Tip Number 1

Network like a pro! Reach out to current employees in the Maritime Services team on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.

✨Tip Number 2

Prepare for the interview by knowing your stuff! Research the latest trends in workforce management technology like Time2Work and Maximo SEAMS. Show us you’re not just a candidate, but someone who’s genuinely interested in making an impact.

✨Tip Number 3

Practice your communication skills! Since this role involves liaising with colleagues and supporting them with systems, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to a more efficient future.

We think you need these skills to ace Work Force Management Lead/ Scheduler in Portsmouth

Workforce Management (WFM) technology
Time2Work
Maximo SEAMS
Administration Skills
Communication Skills
Organisational Skills
Time Management
MS Office Proficiency
Adaptability
Customer Service Focus
Attention to Detail
Confidentiality
Team Collaboration
Independent Working

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with workforce management and scheduling. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!

Show Off Your Communication Skills: Since this role involves liaising with colleagues and supporting them with systems, it’s crucial to demonstrate your excellent communication abilities. Use examples in your application that reflect your knack for clear and effective communication.

Highlight Your Organisational Skills: As a Work Force Management Lead/Scheduler, being organised is key! Share specific instances where you’ve successfully managed schedules or data, and how that made a positive impact on your team or project.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!

How to prepare for a job interview at Serco Limited

✨Know Your WFM Tech

Familiarise yourself with Workforce Management technologies like Time2Work and Maximo SEAMS. Be ready to discuss how you've used similar tools in the past or how you would approach learning new systems. This shows your proactive attitude and readiness to hit the ground running.

✨Showcase Your Organisational Skills

Prepare examples that highlight your organisational and time management capabilities. Think about specific situations where you successfully managed schedules, rosters, or data. This will demonstrate your ability to handle the responsibilities of the role effectively.

✨Communicate Clearly

Practice articulating your thoughts clearly and confidently. Since this role involves liaising with colleagues and supporting them with systems, showcasing your communication skills during the interview is crucial. Consider role-playing with a friend to refine your delivery.

✨Emphasise Customer Service

Be prepared to discuss your approach to customer service and how it relates to workforce management. Share examples of how you've ensured colleagues have the tools they need to succeed, as this aligns perfectly with the role's focus on supporting others.

Work Force Management Lead/ Scheduler in Portsmouth
Serco Limited
Location: Portsmouth
Go Premium

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

>