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For Companies At a Glance
- Tasks: Join us as a Portering Operative, ensuring patient care and safety in a dynamic hospital environment.
- Company: Be part of James Cook University Hospital, a leading healthcare provider in Middlesbrough.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and discounts on attractions and leisure activities.
- Why this job: Make a real impact on patient care while working in a supportive and diverse team culture.
- Qualifications: Must have NVQ or equivalent, strong communication skills, and a basic understanding of health and safety.
- Other info: This role is physically demanding, perfect for those who thrive in active environments.
The predicted salary is between 19335 - 25700 £ per year.
Portering Operative
James Cook University Hospital, Middlesbrough, TS4 3BW
Part-time – 1300-1930 hours
Salary: £24,169 pro rata, per annum – plus Serco benefits.
Key Purpose:
To provide a comprehensive, quality, efficient, and cost-effective Portering service within the hospital, ensuring patient care and customer service are prioritized, in line with contractual requirements.
Main Accountabilities:
- Ensure all Portering tasks are performed professionally, competently, and safely, following HSE Guidelines and safe working practices.
- Transport deceased patients from A&E and/or Wards to the mortuary.
- Act as key holder for the mortuary out of hours to support viewings and legal processes, such as certification of death.
- Remove soiled laundry from Wards and theatres, ensuring delivery to the Laundry in accordance with Infection Control Regulations and HSE Safe Working practices.
- Respond to cardio arrests, providing trolley and supporting equipment during incidents.
- Maintain all equipment in a clean and hygienic state; perform weekend cleaning rota for wheelchairs.
- Ensure all equipment used meets required standards for safe operation.
- Transport and collect medical gases across departments and wards regularly.
- Transport patients to and from X-ray (including out of hours).
- Support the Patient Ambassador/Service Manager or Soft Services Lead to ensure compliance with ISO Regulations, quality, and environmental policies.
- Meet performance targets in line with standards.
- Maintain appropriate records in line with service delivery.
- Manage tasks via Portertrac, ensuring they are accepted, started, and completed according to SLAs.
- Deliver specimens, blood samples to the Pathology department, and controlled drugs books to the Pharmacy, following SOPs of the Pneumatic Tube System.
- Assist with providing clean linen as needed.
- Carry out emergency transportation of patients.
- Proactively manage HSE initiatives to ensure a safe working environment.
- Report risks to the Patient Ambassador and/or Service Manager.
- Perform any other duties as assigned by the Patient Ambassador, Service Manager, or Soft Services Lead.
Requirements for the role:
- This is a physically demanding role requiring mobility and manual handling skills.
- NVQ or equivalent qualification.
- Ability to read, write, and communicate effectively in English.
- Basic understanding of Health & Safety practices.
- Previous hospital or service environment experience.
- Strong customer service skills, including clear verbal communication.
- Understanding of patient care, infection control, and safety protocols.
- IT literacy to support operational needs.
What we offer:
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- Benefits supporting health and wellbeing, including Employee Assistance Programme and health plans.
- Access to discounts and deals on attractions, mobile plans, cinema, leisure, and hospitality.
- A positive team culture committed to diversity and inclusion.
- Opportunities for professional and personal development through training and coaching.
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Portering Operative employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portering Operative
✨Tip Number 1
Familiarise yourself with the specific duties of a Portering Operative at James Cook University Hospital. Understanding the key responsibilities, such as transporting patients and managing equipment, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight any previous experience in a hospital or service environment when networking. Connect with current or former employees on platforms like LinkedIn to gain insights about the role and the work culture at StudySmarter.
✨Tip Number 3
Brush up on your Health & Safety knowledge, as this is crucial for the role. Being able to discuss relevant practices and protocols confidently can set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your customer service skills during the interview. Think of examples where you've effectively communicated or resolved issues, as these experiences are vital for a role that prioritises patient care.
We think you need these skills to ace Portering Operative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Portering Operative position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience: Emphasise any previous experience in a hospital or service environment, particularly focusing on customer service skills and manual handling abilities. Use specific examples to demonstrate your competence in these areas.
Showcase Your Skills: Make sure to mention your understanding of Health & Safety practices, infection control, and patient care protocols. This will show that you are aware of the importance of safety and quality in a healthcare setting.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to the team at James Cook University Hospital. Be sure to convey your enthusiasm for providing excellent patient care.
How to prepare for a job interview at Serco Limited
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Portering Operative. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as patient transport and infection control.
✨Demonstrate Customer Service Skills
Since strong customer service skills are essential for this role, think of examples from your past experiences where you provided excellent service. Be ready to explain how you would handle difficult situations or communicate effectively with patients and staff.
✨Showcase Your Health & Safety Knowledge
Familiarise yourself with basic health and safety practices relevant to a hospital environment. Be prepared to discuss how you would ensure compliance with HSE guidelines and maintain a safe working environment during your interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the organisation. You might ask about the team culture, training opportunities, or how success is measured in the position.