Catering Patient Ambassador
Southampton University Hospital Southampton General Hospital, Tremona Road, Southampton, Hampshire, SO16 6YD
30 hours per week (Monday – Friday – 14:30 – 21:00 hours)
FTE Basic Salary – £24,937.00 – £26,598.00 depending on length of service/experience plus 35% for unsociable hours. Agenda for Change. Band 3
The post holder will be responsible for delivering the service in adherence with the Food Safety Management System, National Cleaning Standards and Infection Prevention guidelines.
Main Accountabilities
- Ensure ward hosts report for duty on time and are presented in a clean, tidy manner.
- Provide support and guidance to ward hosts.
- Complete monthly safety observations and 20 PSSs.
- Oversee staff performance, providing regular feedback.
- Monitor meal services.
- Monitor all stock levels after service.
- Attend audits within areas of responsibility and implement corrective actions.
- Support and assist in the development of new starters.
- Monitor stock levels on wards and manage overstocking, ensuring necessary supplies like cups, plates, and cutlery are available.
- Track food and appliance temperatures and monitor dates for items taken to wards.
- Ensure cleanliness in catering kitchens and check equipment is maintained and cleaned.
- Check that kitchen mops have been taken down to mop room.
- Complete safety checks and report any hazards or accidents.
- Hold sickness-related meetings, manage attendance, and conduct daily callbacks and RTWs.
- Run regular one-on-one catchups with staff.
- Supervise, coordinate, motivate, and train catering staff to deliver efficient, high-quality service to patients.
- Ensure breaks are monitored.
- Challenge audit outcomes when necessary.
- Support positive communication by leading weekly staff huddles.
- Attend regular meetings with clinical staff.
- Provide daily handovers via email.
- Fit mask testing.
- Manage and monitor waste and waste recording.
- Check tablet orders and confirm they are signed in and out.
- Ensure food safety and HACCP documentation are completed correctly, and review cleaning schedules.
- Promptly address any customer complaints and take action to prevent recurrence.
- Complete competency checks to assess staff capability.
- Develop and maintain a customer-focused team and ensure improvement actions are addressed within agreed timescales when standards fall short.
What you will need for the role:
- Level 3 Food Hygiene Certificate.
- Relevant experience of the industry.
- Good interpersonal skills.
- Problem solving skills.
- Motivated by a passion for quality and great service delivery.
- Customer focused.
- Ability to instigate action, progress and change the culture within the department.
- Lead by example and the willingness to perform tasks from food preparation to customer service.
- A positive attitude.
- People management & negotiating skills within a team environment.
- Ability to communicate effectively, both verbally and in writing.
- Computer literate.
- Managing and building a team.
- Dealing with difficult situations.
What we offer
- Up to 6% contributory pension scheme.
- 27 days plus bank holidays – Agenda for Change.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
- Access to a vast range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you will get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
