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- Tasks: Connect calls and manage emergency communications in a fast-paced healthcare environment.
- Company: Leading service provider in healthcare at Great Western Hospital.
- Benefits: Earn £12.51 per hour with enhancements for evening shifts.
- Why this job: Make a real difference by supporting patients and staff in critical situations.
- Qualifications: GCSE-level qualifications and strong communication skills required.
- Other info: Flexible part-time role with 15 hours per week.
The predicted salary is between 12 - 16 £ per hour.
A leading service provider in healthcare is seeking a Switchboard/Helpdesk Operator to deliver an effective 24-hour service at Great Western Hospital. You will connect calls, manage emergency communications, and ensure professional support for patients and staff.
Ideal candidates have:
- GCSE-level qualifications
- Strong communication skills
- The ability to work in a fast-paced environment
The role offers 15 hours per week with a salary of £12.51 per hour plus enhancements.
Part-Time Switchboard & Helpdesk Operator (Evenings) employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Switchboard & Helpdesk Operator (Evenings)
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the healthcare sector and the specific duties of a Switchboard/Helpdesk Operator. This will help us stand out during interviews and show that we're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves connecting calls and managing emergency communications, we should rehearse how to handle different scenarios. Role-playing with a friend can be super helpful.
✨Tip Number 3
Network like a pro! Reach out to current or former employees at Great Western Hospital on LinkedIn. They might share insights about the work culture and tips for the interview process that could give us an edge.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our applications and any updates directly from there.
We think you need these skills to ace Part-Time Switchboard & Helpdesk Operator (Evenings)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any relevant experience in a fast-paced environment. We want to see how you can connect with people and handle calls effectively!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Switchboard & Helpdesk Operator role. Share specific examples of how you've provided support in previous roles.
Show Off Your Qualifications: Don’t forget to mention your GCSE-level qualifications! We’re looking for candidates who meet our educational requirements, so make sure this info stands out in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Switchboard & Helpdesk Operator. Familiarise yourself with the key tasks like connecting calls and managing emergency communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication skills are essential for this position, prepare examples from your past experiences where you've effectively communicated under pressure. Think about situations where you had to handle difficult conversations or relay important information clearly.
✨Prepare for Fast-Paced Scenarios
The job requires working in a fast-paced environment, so be ready to discuss how you manage stress and prioritise tasks. You might even want to practice answering questions quickly and clearly, as this will reflect your ability to think on your feet during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the workplace is the right fit for you.
