At a Glance
- Tasks: Assist customers with enquiries, payments, and reservations while providing a welcoming service.
- Company: Join Serco Limited at NorthLink Ferries in a supportive team environment.
- Benefits: Earn £16,969.68 per annum, enjoy 25 days holiday, and access health benefits.
- Why this job: Be part of a friendly team and enhance your customer service skills.
- Qualifications: Excellent communication and customer service skills are essential.
The predicted salary is between 16969 - 16969 € per year.
Serco Limited is seeking a part-time Customer Service Assistant at NorthLink Ferries, based in Stromness, Orkney. The role includes handling customer enquiries, payments, and reservations, while ensuring a welcoming service.
Required skills include excellent customer service and communication abilities.
The position offers £16,969.68 per annum, 25 days holiday, a pension scheme, and health benefits, all within a supportive team environment.
Part-Time Customer Service Advisor – Growth & Training employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive team environment where part-time Customer Service Advisors can thrive. With competitive pay, generous holiday allowances, and comprehensive health benefits, employees are encouraged to grow and develop their skills while contributing to a welcoming service at NorthLink Ferries in the beautiful setting of Stromness, Orkney.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Advisor – Growth & Training
✨Tip Number 1
Make sure you know the company inside out! Research Serco Limited and NorthLink Ferries so you can chat confidently about their services and values during your interview. It shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky customer enquiries or complaints. We all know that great communication is key, so being prepared will help you shine in the interview.
✨Tip Number 3
Dress the part! Even if it's a part-time role, showing up looking smart and professional can make a great first impression. It tells them you take the opportunity seriously and are ready to represent their brand well.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Part-Time Customer Service Advisor – Growth & Training
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and provided a welcoming service in the past!
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their applications to the role. Mention specific skills from the job description that match your experience.
Keep It Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read and get straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us!
How to prepare for a job interview at Serco Limited
✨Know the Company
Before your interview, take some time to research Serco Limited and NorthLink Ferries. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role focuses on customer service, prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Practice Communication
Excellent communication is key for this position. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions about the role or the team. This shows your enthusiasm and helps you determine if the company culture aligns with your values. Consider asking about training opportunities or how success is measured in the role.
