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- Tasks: Lead the operation of Ferry Leisure Centre, ensuring safety and high-quality service.
- Company: Join Serco, a top UK leisure centre operator with a community focus.
- Benefits: Competitive salary, free membership, career development, and excellent training opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in leading teams and strong knowledge of health & safety regulations.
- Other info: Enjoy a dynamic work environment with great employee benefits.
The predicted salary is between 32000 - 40000 £ per year.
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities. We are recruiting an experienced and motivated General Manager to lead the safe, efficient, and high-quality operation of Ferry Leisure Centre. This is a key leadership role within a live operational environment, with full accountability for compliance, health & safety, service delivery, and commercial performance against contractual KPIs. You will provide visible leadership to site teams, champion a customer-first culture, and ensure facilities are consistently safe, clean, and professionally presented for both elite athletes and the local community.
Key Responsibilities
- Lead compliance, health & safety, and safeguarding across the site
- Deliver operational performance in line with contract requirements and KPIs
- Manage internal and external audits and quality assurance processes
- Oversee planned and reactive maintenance in collaboration with technical teams
- Lead, motivate, and develop high-performing operational teams
- Act as Manager on Duty, ensuring excellent customer experience at all times
What you’ll need
- Proven experience leading teams in a leisure, facilities, or service-led environment
- Strong working knowledge of Health & Safety legislation
- Customer-focused, organised, and commercially aware
- Excellent communication, leadership, and reporting skills
- First Aid at Work qualification, or willingness to obtain
This role may be subject to a DBS check in line with Serco policy.
What We Offer
- A challenging and rewarding leadership role
- Opportunity to make a real impact within a community leisure environment
- Career development within a global organisation
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- 21 days annual leave + public holidays
- Life assurance up to 2x base salary
- All Leisure benefits - Employee Benefits (moreleisure.com)
General Manager in Oxford employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Serco and the Ferry Leisure Centre. Understand their values, mission, and what makes them tick. This way, you can tailor your responses to show how you fit right into their culture and can lead their teams effectively.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated teams and improved operational performance in previous roles. This will demonstrate that you’re not just a manager, but a leader who can drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Serco team and making a difference at the Ferry Leisure Centre.
We think you need these skills to ace General Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your experience in leading teams and managing operations in leisure or service-led environments. We want to see how your skills align with our needs!
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you've motivated teams in the past. We’re looking for someone who can champion a customer-first culture, so share examples of how you’ve done this before.
Be Clear on Compliance and Safety: Since health & safety is a big part of this role, make sure to mention your knowledge of relevant legislation and any experience you have with compliance. We need to know you can keep our facilities safe and sound!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Serco!
How to prepare for a job interview at Serco Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety legislation, as well as the operational KPIs relevant to leisure centres. Being able to discuss these confidently will show that you're serious about the role and understand what it takes to lead a successful team.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in previous roles, especially in service-led environments. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability to lead at Ferry Leisure Centre.
✨Customer First Mindset
Since this role is all about championing a customer-first culture, be ready to share instances where you've gone above and beyond for customers. Highlighting your commitment to excellent service will resonate well with the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the centre's current operations, challenges, and future goals. This not only shows your interest in the role but also gives you insight into how you can make a real impact if you get the job.
