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- Tasks: Lead the team at Hinksey Outdoor Pool, ensuring safety and excellent customer service.
- Company: Join Serco Leisure, a community-focused organisation in Oxford.
- Benefits: Competitive salary, corporate benefits, and training opportunities.
- Why this job: Gain valuable leadership experience while working outdoors in a vibrant environment.
- Qualifications: Experience in leisure or supervisory roles; strong communication and customer service skills.
- Other info: Flexible full-time and part-time positions available during the busy swimming season.
The predicted salary is between 31325 - 31325 £ per year.
Serco Leisure is recruiting a Duty Manager to help run Hinksey Outdoor Pool during the busy outdoor swimming season. This is a hands-on, customer-facing leadership role, ensuring the pool operates safely, efficiently and to the highest standards.
You’ll lead operational teams, manage daily activity, respond to incidents and emergencies, and provide a visible management presence across the site. Safety, customer experience and teamwork are at the heart of this role.
Key responsibilities
- Open and close the site and maintain security
- Supervise and deploy lifeguards and operational staff
- Ensure compliance with health & safety and outdoor pool procedures
- Respond to accidents, incidents and emergency situations
- Deliver excellent customer service and handle customer feedback
- Carry out site checks and maintain standards of cleanliness and presentation
- Support cash handling and basic financial procedures
- Assist with staff training, rotas and absence management
What we’re looking for
- Experience in a leisure, aquatic or supervisory role
- Confident leader who stays calm under pressure
- Strong customer service and communication skills
- High standards of health & safety awareness
- Comfortable working outdoors in all weather conditions
Essential qualifications
- NPLQ
- Pool Plant Operators Qualification (PPO)
- First Aid at Work including AED
Why join Serco
- Work at one of Oxford's most popular outdoor pools
- Be part of a friendly, community-focused team
- Gain valuable leadership experience
- Access training and development opportunities - we are willing to fund Pathway qualifications for the right candidate!
Duty Manager- Hinksey Outdoor Pool in Oxford employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager- Hinksey Outdoor Pool in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Serco Leisure's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! Since this role is all about managing teams and ensuring safety, think of examples from your past experiences where you've led a group or handled a tough situation. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've dealt with customer feedback or resolved issues in previous roles. This will demonstrate that you can maintain high standards of service at Hinksey Outdoor Pool.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Serco team right from the start!
We think you need these skills to ace Duty Manager- Hinksey Outdoor Pool in Oxford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing excellent customer service. Share any experiences where you've gone above and beyond to make someone's day better – it really helps us see your commitment to our community-focused values.
Highlight Your Leadership Skills: As a Duty Manager, you'll be leading teams and managing daily activities. Make sure to showcase any previous leadership roles or experiences in your application. We want to see how you handle pressure and keep things running smoothly!
Be Clear About Your Qualifications: Don’t forget to mention your essential qualifications like NPLQ and First Aid at Work. If you have any additional certifications or training, include those too! It shows us you're serious about safety and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Serco Limited
✨Know Your Pool Safety Protocols
Make sure you’re well-versed in health and safety regulations specific to outdoor pools. Brush up on your NPLQ and Pool Plant Operators Qualification (PPO) knowledge, as these will likely come up during the interview. Being able to discuss how you would handle emergencies or incidents confidently will show that you’re prepared for the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you’ll need to lead a team effectively. Prepare examples of past experiences where you’ve successfully managed a team or handled a difficult situation. Highlight your ability to stay calm under pressure and how you motivate others, as this is crucial for maintaining a positive environment at the pool.
✨Emphasise Customer Service Excellence
Customer experience is key in this role, so be ready to discuss how you’ve provided excellent service in previous positions. Think of specific instances where you’ve dealt with customer feedback or resolved complaints. This will demonstrate your commitment to ensuring a great experience for all visitors.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with questions about the team dynamics, training opportunities, and what a typical day looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer!
