Serco Limited is hiring an experienced OOH Service Desk Analyst to join our Digital Client Services team. You will provide first and second line IT support, resolve incidents, and coordinate with Incident Managers and Duty Managers during major outages.
The role includes out-of-hours work, with a rolling 4-on, 4-off shift and an annual shift allowance. Office-based days and home-working for night shifts and weekends; strong customer service and incident management skills are essential, along
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Out-of-Hours IT Service Desk Analyst (Night/Weekend) employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
