At a Glance
- Tasks: Assist customers with bookings and enquiries, ensuring a welcoming service.
- Company: Join NorthLink Ferries, a leader in connecting communities.
- Benefits: Enjoy competitive pay, flexible hours, and great perks like discounts and training.
- Other info: Be part of a supportive team with clear growth opportunities.
- Why this job: Make a real difference while developing valuable customer service skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 11313 - 11313 € per year.
Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJ
Salary: £11,313.12 per annum plus excellent benefits
Schedule: Part-time, 14 hours per week, across Monday to Sunday - Fixed term contract - 6 months
As a Customer Service Assistant at NorthLink Ferries, you'll be part of a frontline team delivering a welcoming, reliable service to customers using one of Transport's flagship ferry contracts. Your work will help keep communities connected and ensure every customer interaction is handled with care and professionalism. Based in our busy Stromness call centre, you'll support customers with bookings and enquiries while developing valuable skills in a customer-focused environment. This is a great opportunity if you're looking for flexible part-time hours and a role that offers training, development, and headroom for people to grow.
What you'll do as a Customer Service Assistant:
- Handle telephone, email, and web-based customer enquiries and bookings
- Take customer payments accurately and securely
- Make customer reservations by phone, email, and in person
- Support check-in and boarding of passengers when required
- Work as part of a team to support the effective day-to-day running of the department
- Follow standards, procedures, and health, safety and environment requirements at all times
Does this sound like you?
- A genuine commitment to delivering excellent customer service
- Confidence communicating with customers and colleagues, both on the phone and in person
- Good organisational skills and the ability to follow processes and standards
- A positive, can-do attitude and willingness to take ownership of your development
- Confidence using a computer and telephone systems
- An approach that reflects our values of trust, care, innovation, and pride
Discover all you need to keep growing:
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer:
- Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
- Pension: Up to 6% contributory pension scheme
- Training and development: Practical training, coaching, and development to support long-term career progression
- Health and wellbeing: Employee Assistance Programme, Simply Health Plans, annual leave purchase scheme, free flu vaccines, and more
- Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
- Culture: A supportive, inclusive team where your work has purpose and creates a positive impact
Let's impact a better future, together. Apply today.
Customer Service Assistant-NorthLink Ferries in Orkney employer: Serco Limited
At NorthLink Ferries, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. Located at the picturesque Stromness Ferry Terminal, our part-time Customer Service Assistant role not only provides competitive pay and generous benefits but also fosters personal and professional growth through comprehensive training and development opportunities. Join us to make a meaningful impact while enjoying flexible hours and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant-NorthLink Ferries in Orkney
✨Tip Number 1
Get to know the company! Research NorthLink Ferries and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and bookings in real life.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the NorthLink Ferries team.
We think you need these skills to ace Customer Service Assistant-NorthLink Ferries in Orkney
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your customer service experience and any relevant skills that match what we're looking for, like communication and organisational abilities.
Show Your Personality:We love seeing a bit of your personality in your application! Don’t be afraid to let your positive attitude and genuine commitment to customer service shine through. It helps us get a feel for who you are beyond just your qualifications.
Follow the Instructions:Pay close attention to the application instructions on our website. Make sure you include all required documents and follow any specific guidelines. This shows us that you can follow processes and standards, which is key for this role!
Proofread Before Submitting:Before hitting that submit button, give your application a good proofread. Typos and errors can distract from your great skills and experience. A polished application reflects your attention to detail, which is super important in customer service.
How to prepare for a job interview at Serco Limited
✨Know the Company
Before your interview, take some time to research NorthLink Ferries. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, you'll be on the front line. Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you resolved issues or went above and beyond for a customer – these stories will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or manage multiple enquiries at once. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Demonstrate a Positive Attitude
NorthLink Ferries values a positive, can-do attitude. During your interview, make sure to convey enthusiasm for the role and a willingness to learn. A friendly demeanour can go a long way in making a great impression!
