Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Make customer reservations, assist with check-ins, and respond to inquiries.
- Company: Join Serco Limited at NorthLink Ferries in beautiful Orkney.
- Benefits: Annual salary reviews, pension scheme, and health & wellbeing perks.
- Why this job: Be part of a supportive team that values diversity and personal growth.
- Qualifications: Good communication skills, organisational abilities, and a positive attitude.
The predicted salary is between 22000 - 26000 £ per year.
Serco Limited is hiring a Customer Service Assistant at NorthLink Ferries in Stromness, Orkney. The full-time position involves making customer reservations, assisting with passenger check-in, and responding to inquiries.
Ideal candidates should have good communication skills, organizational abilities, and a positive attitude.
The role offers annual salary reviews, a contributory pension scheme, and numerous health and wellbeing benefits. Join a supportive team that values diversity and personal development.
Customer Reservations & Support Agent — Flexible Hours in Orkney employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Reservations & Support Agent — Flexible Hours in Orkney
✨Tip Number 1
Get to know the company! Research Serco Limited and NorthLink Ferries so you can chat about their values and services during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since the role involves customer interactions, try role-playing common scenarios with a friend. This will help you feel more confident when responding to inquiries.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks. Be ready to share these stories during your interview to demonstrate your abilities.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're tech-savvy and ready to embrace the digital world of customer service.
We think you need these skills to ace Customer Reservations & Support Agent — Flexible Hours in Orkney
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about customer service, make sure to highlight your communication skills in your application. We want to see how you can connect with customers and handle inquiries effectively.
Be Organised: This position involves making reservations and assisting with check-ins, so demonstrate your organisational abilities. Share examples of how you've managed tasks or projects efficiently in the past.
Keep It Positive: A positive attitude is key for this role! Let your enthusiasm shine through in your application. We love candidates who can bring a bit of cheer to our team and our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Reservations & Support Agent role. Familiarise yourself with the responsibilities like making reservations and assisting with check-ins. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to communicate effectively, which is key for this job.
✨Highlight Your Organisational Abilities
Being organised is crucial in a customer service role. Think of specific instances where you've managed multiple tasks or prioritised effectively. Share these examples during your interview to illustrate your organisational skills and how they can benefit the team at NorthLink Ferries.
✨Embrace a Positive Attitude
A positive attitude can set you apart from other candidates. Be ready to discuss how you maintain a positive outlook, even in challenging situations. This will resonate well with the supportive team culture at Serco Limited and show that you're a great fit for their values.