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- Tasks: Keep London moving by maintaining docking stations and bicycles for daily use.
- Company: Join Serco Limited, a company dedicated to making a positive impact.
- Benefits: Enjoy competitive holidays, training opportunities, health support, and discounts at 1,000 retailers.
- Why this job: Make a real difference in your community while enjoying hands-on work with purpose.
- Qualifications: Strong communication skills, experience with tools, and a passion for cycling.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 24000 - 36000 £ per year.
As an On Street Maintenance Operative in our Cycle Hire team, you’ll play a key role in keeping London moving by ensuring docking stations and bicycles are clean, safe and ready for daily use. A central part of this role is carrying out hub duties, including small scale redistribution of bicycles and providing customer service, helping to make sure cycles are available where and when they’re needed most. Your work will have a direct impact on communities across the city. From maintaining docking stations to redistributing bikes so they’re available where they’re needed most, you’ll help create a smoother, more reliable experience for thousands of people. This is hands‑on work with purpose – no two days will be the same, and you’ll be part of a team that keeps essential services running.
What you’ll do as an On Street Maintenance Operative:
- Clean and maintain Cycle Hire docking stations across the scheme
- Use contract vehicles and equipment to complete cleaning to required standards
- Carry out hub duties, including small‑scale redistribution of bicycles and providing customer service
- Collect abandoned or damaged cycles as instructed by the Control Room
Does this sound like you?
- Strong communication skills and a positive approach when engaging with colleagues and the public
- Experience working with tools or cleaning equipment
- Knowledge of Health and Safety and safe working practices
- Experience delivering great customer service
- A passion for cycling and working with bicycles
This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
What we offer:
- Holidays: Competitive holiday package
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
On Street Maintenance Operative employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Street Maintenance Operative
✨Tip Number 1
Get to know the company! Research Serco and their Cycle Hire team. Understanding their values and mission will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role involves engaging with the public, think of examples from your past experiences where you've provided great service. Be ready to share these stories when you chat with us.
✨Tip Number 3
Show off your passion for cycling! Whether it's through personal anecdotes or discussing your favourite cycling routes, let us see your enthusiasm for bikes and how it aligns with the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team at Serco.
We think you need these skills to ace On Street Maintenance Operative
Some tips for your application 🫡
Show Your Passion for Cycling: When you're writing your application, let us know about your love for cycling! Share any experiences you have with bikes or cycling events. This will show us that you're genuinely interested in the role and the impact it has on the community.
Highlight Your Customer Service Skills: Since this role involves engaging with the public, make sure to mention any previous customer service experience. We want to see how you handle interactions and ensure a positive experience for everyone involved.
Be Clear About Your Experience with Tools: If you've worked with tools or cleaning equipment before, don't hold back! Detail your experience and how it relates to the tasks you'll be doing as an On Street Maintenance Operative. This will help us understand your practical skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Serco Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of an On Street Maintenance Operative. Familiarise yourself with the tasks like cleaning docking stations and redistributing bicycles. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this job involves engaging with the public, be ready to share examples of your customer service experience. Think of situations where you went above and beyond to help someone or resolved a tricky issue. This will demonstrate your positive approach and strong communication skills.
✨Brush Up on Health and Safety Knowledge
Understanding health and safety practices is crucial for this role. Review basic health and safety guidelines related to maintenance work and tools. Being able to discuss these during your interview will show that you take safety seriously and are prepared for the hands-on nature of the job.
✨Express Your Passion for Cycling
Let your enthusiasm for cycling shine through! Share why you love cycling and how it connects to the role. Whether it's about promoting a greener city or simply enjoying the ride, showing your passion can set you apart from other candidates.
