Senior Contract Manager
Location: Serco, Shidas Lane Depot, Shidas Lane, Oldbury, B69 2BP
Salary: £75,000 - £85,000 (experience dependent) plus excellent benefits
Schedule: 37.5 hours per week – working pattern Monday–Friday – Hybrid working
As a Senior Contract Manager in our Environmental Services team, you'll lead the delivery of complex local authority waste, recycling, and street cleansing services, ensuring high operational performance, strong customer outcomes, and sustainable growth. You'll oversee large frontline teams, manage commercial performance, and drive continuous improvement across the contract.
What you'll do as a Senior Contract Manager
- Lead the operational delivery of waste, recycling, and cleansing services, ensuring contractual obligations, performance targets, and customer expectations are met.
- Manage financial and operational performance, delivering against budgets, profit targets, and efficiency objectives.
- Drive continuous improvement, innovation, and service transformation to meet future challenges and opportunities.
- Build and maintain effective relationships with customers, local authorities, trade unions, stakeholders, and community partners.
- Champion a strong health, safety, environmental, and compliance culture across all operations.
- Lead, develop, and inspire managers and frontline teams, creating an inclusive, high-performance culture focused on growth and excellent service delivery.
Does this sound like you?
- Proven experience leading large operational teams within a complex contract environment.
- Strong leadership, stakeholder management, and people development skills.
- Commercial and financial acumen, with experience managing budgets and delivering business performance.
- Experience working with trade unions, customers, and multiple stakeholders in a service-led environment.
- A management qualification or degree-level qualification, strong IT skills, and ideally experience within environmental, waste, recycling, or local government services.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Bonus: A performance‑based bonus scheme
- Company car: A company car or cash alternative
- Private medical insurance
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% discount at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, including food, clothing, days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Networks supporting inclusion and connection that provide spaces for collaboration, learning and belonging, representing and empowering all employees including LGBTQIA+, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.
Let's impact a better future together.
Senior Contract Manager in Oldbury employer: Serco Limited
Serco Limited is an excellent employer, offering a dynamic work environment in Waterlooville where innovation meets national security. With a strong focus on employee development through comprehensive training programs and a generous benefits package including 25 days of holiday and a contributory pension scheme, Serco fosters a culture of collaboration and growth, making it an ideal place for Electronics & Hardware Engineers to thrive and contribute meaningfully to defence technology.
