At a Glance
- Tasks: Deliver high-quality food services and enhance the experience of patients and visitors.
- Company: Join a supportive team at Norfolk and Norwich University Hospital.
- Benefits: Enjoy 25 days holiday, pension scheme, and discounts at 1,000 retailers.
- Other info: Flexible shifts with opportunities for training and career progression.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong customer service skills and a passion for positive experiences.
The predicted salary is between 25272 - 25272 £ per year.
Location: Norfolk and Norwich University Hospital, NR4 7UY
Salary: £25,272 plus excellent benefits
Schedule: Permanent, Monday to Friday, 7.5 hours per day starting between 7am and 9am and finishing no later than 8pm. Flexibility required to provide ad hoc cover for weekends (shift times same as Mon‑Fri) with increased pay for weekend shifts.
About the Role: As a Retail Catering Assistant in our Health team, you'll support the delivery of high‑quality food and retail services that enhance the experience of patients, visitors, and colleagues. You’ll play a part in supporting wellbeing and recovery while contributing to a service that communities rely on every day.
What You’ll Do:
- Deliver a courteous and efficient catering service to patients, visitors, and colleagues
- Prepare and serve food and drinks to agreed standards, ensuring quality and presentation
- Operate tills and handle cash safely and accurately
- Maintain cleanliness of equipment, work areas, and dining spaces in line with hygiene standards
- Follow food safety, allergen awareness, and health & safety procedures at all times
- Correct use of all equipment and materials associated with tasks and report any faults to a supervisor
- Assist with retail promotions to maximise revenue opportunity
Qualifications:
- Strong customer service skills and a passion for delivering a positive experience
- Good organisational skills and the ability to follow instructions
- Good understanding of hygiene standards and health & safety
- Flexibility towards a change in routines and shifts
Vetting and Checks: As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
What We Offer:
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Retail Catering Assistant in Norwich employer: Serco Limited
At Norfolk and Norwich University Hospital, we pride ourselves on being an exceptional employer that values the contributions of our Retail Catering Assistants. With a strong focus on employee wellbeing, we offer generous benefits including 25 days of holiday, a contributory pension scheme, and extensive training opportunities to support your career growth. Our inclusive work culture fosters collaboration and connection, ensuring that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Catering Assistant in Norwich
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco Limited
Don't be shy about reaching out to Serco Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Retail Catering Assistant in Norwich
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
