Location: Newport, NP20 1FX
Salary: £34,000 - £40,000 per annum dependant on experience plus excellent benefits
Schedule: Full-time, Monday - Friday
What you’ll do as a Capability Lead
You'll be entrusted to:
- Provide coaching, guidance and practical support to Job Coaches through observations, call reviews and 1-to-1 sessions
- Identify learning needs and deliver targeted development to build capability and confidence
- Share best practice across teams and embed continuous improvement initiatives
- Support the rollout and adoption of new processes and change initiatives
- Collaborate with Operations Managers to address performance challenges and improve outcomes
- Maintain accurate records of coaching activity and ensure alignment with contractual and quality standards
Does this sound like you?
You'll be a great fit for this role if you have
- Experience in employability, participant-facing services or a customer service environment with a strong track record of performance
- Experience supporting, coaching or developing colleagues, with a passion for helping others grow
- A Level 3 qualification in Information, Advice and Guidance (IAG) or equivalent, or willingness to work towards this
- Strong communication and interpersonal skills, with the ability to work across different teams and stakeholders
- Excellent organisation, attention to detail, and the ability to manage multiple priorities
Vetting and checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
What we offer
- Holidays: Up to 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let's impact a better future, together. Apply today.
Capability Lead in Newport employer: Serco Limited
Serco Limited is an excellent employer, offering a dynamic work environment in Waterlooville where innovation meets national security. With a strong focus on employee development through comprehensive training programs and a generous benefits package including 25 days of holiday and a contributory pension scheme, Serco fosters a culture of collaboration and growth, making it an ideal place for Electronics & Hardware Engineers to thrive and contribute meaningfully to defence technology.
