At a Glance
- Tasks: Support the delivery of our Restart Contract and help individuals gain skills.
- Company: Join a top international employer with a supportive culture.
- Benefits: Enjoy 25 days holiday, pension scheme, and extensive training opportunities.
- Other info: Access to employee networks and wellbeing support for a balanced work life.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Strong communication skills and experience in administration or front of house roles.
The predicted salary is between 24000 - 24000 £ per year.
Location: Newport, NP20 1FX
Salary: £24,000 plus excellent benefits
Schedule: Full-time, Monday to Friday 08:30 to 16:30 or 09:00 to 17:00 (30-minute break)
Ready to impact a better future? As an Administrator in our Employment, Skills and Training (EST) team, you'll support the smooth delivery of our Restart Contract, helping colleagues and participants achieve meaningful outcomes that positively impact communities. In this role, you'll play a key part in ensuring our operations run efficiently and professionally day to day. From welcoming visitors to maintaining accurate data and supporting learning activities, your work will directly contribute to helping individuals gain skills, improve employability and move towards a brighter future.
Responsibilities
- Deliver a high standard of customer service when supporting participants, learners and colleagues
- Manage reception duties, welcoming visitors and ensuring a professional front-of-house experience
- Maintain accurate records and input data quickly and accurately across systems
- Monitor shared inboxes and phone lines, responding to or escalating queries as appropriate
- Manage petty cash in an accurate and timely way
- Support coordination of training sessions, including booking rooms, tutors and learning materials
- Contribute to general office administration, facilities coordination and team activities
What you'll need
- Strong communication and interpersonal skills
- Experience in a front of house or administration role
- Good IT skills, including Microsoft Office applications such as Word, Excel and Outlook
- Excellent attention to detail with the ability to manage your workload effectively
- A proactive, flexible attitude and the ability to work both independently and as part of a team
Vetting and checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role. This role also requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards.
Growth and development
Discover all you need to keep growing. We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let's impact a better future, together. Apply today.
Administrator in Newport employer: Serco Limited
As an Administrator in our Newport-based Employment, Skills and Training team, you'll be part of a dynamic and supportive work culture that prioritises employee growth and development. With access to over 1,100 internal courses, mentoring opportunities, and a focus on internal progression, you can confidently build your career while making a meaningful impact in the community. Enjoy excellent benefits including generous holiday allowances, a contributory pension scheme, and a commitment to health and wellbeing, all within a company recognised as one of the top 1% of international employers.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Make sure you look professional and polished for your interview. First impressions matter, and showing up well-dressed can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Administrator in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your relevant experience in administration and customer service, and show us how your skills align with what we're looking for.
Show Off Your IT Skills:Since good IT skills are a must, don’t forget to mention your proficiency in Microsoft Office applications like Word, Excel, and Outlook. We want to see how you can use these tools to keep our operations running smoothly!
Be Professional and Personable:As you'll be managing reception duties, it's important to convey your strong communication and interpersonal skills. Let us know about any previous front-of-house experience and how you create a welcoming environment for visitors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the key tasks like managing reception duties and maintaining accurate records. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
As an Administrator, strong communication is crucial. Prepare examples of how you've effectively communicated in previous roles, whether it’s dealing with customers or coordinating with colleagues. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Be Ready for Practical Questions
Expect questions that assess your IT skills and attention to detail. Brush up on Microsoft Office applications, especially Excel and Word, and be prepared to discuss how you manage your workload. You might even be asked to complete a task on the spot, so practice makes perfect!
✨Demonstrate Your Proactive Attitude
The job description highlights the need for a proactive and flexible attitude. Think of instances where you took initiative in past roles, whether it was improving a process or helping a colleague. Sharing these stories will show that you’re not just a team player but also someone who takes charge when needed.
