At a Glance
- Tasks: Ensure facilities run smoothly and safely while providing excellent customer service.
- Company: Join a top international employer with a supportive culture.
- Benefits: Free membership, training opportunities, generous leave, and pension contributions.
- Other info: Opportunities for growth and development in a dynamic environment.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Experience in leisure or hospitality, strong communication, and leadership skills.
The predicted salary is between 25000 - 30000 € per year.
Ready to impact a better future? As a Duty Manager in our Leisure team, you'll play a key role in keeping our facilities safe, welcoming, and running smoothly, especially outside of daytime hours. Your work ensures customers enjoy a high-quality experience while supporting a positive impact on the local community. You'll help create an environment where people can stay active, connect, and thrive. From overseeing operations to supporting events and responding to customer needs, your role has real purpose - helping us deliver safe, enjoyable experiences that make a difference every day.
What you'll do as a Duty Manager
- Open and close the facility in line with procedures, maintaining high standards of safety and security
- Monitor and inspect the site throughout shifts, ensuring compliance with health and safety processes
- Set up and support events, including conferences and meetings, involving physical preparation of spaces and equipment
- Respond to incidents and emergencies calmly and effectively, taking control when required
- Maintain high cleaning and presentation standards across all areas of the site
- Provide excellent customer service, remaining visible and responsive to customer needs
Does this sound like you? You’ll be a great fit for this role if you have:
- Experience or knowledge of leisure, hospitality, or conferencing environments
- A First Aid at Work qualification would be advantageous; however, successful candidates will be required to undertake this training as part of the role.
- A strong understanding of health and safety legislation and its practical application
- Confident communication, customer care, and problem-solving skills
- The ability to lead and supervise colleagues, maintaining high standards
- A calm, organised approach, with the confidence to handle pressurised situations
Discover all you need to keep growing We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer
- Free membership at the Centre for you and a friend or family member (limited to 1) plus heavily discounted use of classes and facilities.
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- Up to 25 days annual leave
- Life assurance up to 2x base salary
- Plus, more Employee Benefits (moreleisure.com)
Let's impact a better future, together. Apply today.
Duty Manager in Marlow employer: Serco Limited
As a Duty Manager in our Leisure team, you'll join a top-tier international employer known for its supportive culture and commitment to employee growth. With excellent development opportunities, free membership benefits, and a focus on work-life balance, you'll thrive in an environment that values your contributions while making a positive impact on the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Marlow
✨Tip Number 1
Network like a pro! Reach out to people in the leisure and hospitality sectors. Attend local events or join online groups where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to talk about your experience in leisure environments. Highlight your problem-solving skills and how you've handled customer needs in the past.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows you're keen and ready to make an impact!
✨Tip Number 4
Prepare for interviews by practising common questions related to health and safety, customer service, and event management. Think of examples from your past experiences that demonstrate your ability to handle pressure and lead a team effectively.
We think you need these skills to ace Duty Manager in Marlow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leisure, hospitality, or conferencing environments. We want to see how your skills align with the role of Duty Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Customer Service Skills:As a Duty Manager, excellent customer service is key. Use your application to share specific examples of how you've gone above and beyond for customers in the past. This will help us see your commitment to creating a welcoming environment.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Include instances where you’ve successfully handled emergencies or difficult situations. This will demonstrate your calm and organised approach, which is essential for this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Serco Limited
✨Know Your Stuff
Familiarise yourself with the leisure and hospitality industry, especially health and safety regulations. Brush up on your knowledge of customer service best practices, as you'll need to demonstrate how you can create a welcoming environment.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your ability to manage operations, respond to emergencies, and lead a team. Think about times when you’ve successfully handled pressurised situations or improved customer satisfaction.
✨Be Ready for Scenarios
Expect situational questions during the interview. Practice responding to hypothetical scenarios related to managing events or dealing with customer complaints. This will show your problem-solving skills and calm approach under pressure.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This not only shows your interest but also helps you gauge if the environment aligns with your values and career goals.
