At a Glance
- Tasks: Lead a dynamic team to ensure safety and high service standards in leisure facilities.
- Company: Join Leisure Solutions Community Trust, dedicated to promoting active lifestyles in the community.
- Benefits: Enjoy development opportunities, mentoring, and a supportive work environment.
- Other info: Exciting career growth potential in a vibrant and customer-focused setting.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in leisure management, strong communication skills, and relevant certifications required.
The predicted salary is between 30000 - 40000 £ per year.
Ready to impact a better future? Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make more of every day. To deliver those services takes an enthusiastic and customer focused team – and right now we are looking to recruit for Senior Deputy Manager to join our Team.
What you'll do as a Senior Duty Manager
- Lead the facility on a day-to-day basis, ensuring safety is always the first priority
- Manage and motivate the operational team to deliver high standards of service, cleanliness and presentation
- Oversee staffing, rotas and cost control, supporting financial targets and budget management
- Take control during incidents and emergencies, leading responses and follow-up investigations where required
- Ensure compliance with health and safety, safeguarding and statutory requirements across the site
- Maintain a visible leadership presence, responding positively to customer feedback and operational challenges
Does this sound like you? You’ll be a great fit for this role if you have:
- Experience managing or supervising operations within a leisure or similar customer-focused environment
- Strong knowledge of health and safety legislation and its practical application
- Confidence leading teams, managing performance and supporting colleague development
- Excellent customer care and communication skills, with a calm approach under pressure
- The ability to balance operational detail with a big-picture focus on service quality and community impact
The Senior Duty Manager will possess a Royal Lifesaving Society National Pool Lifeguard Qualification and a First Aid at Work Certificate. A Pool Plant Operators Certificate is essential; training will be available. An NPLQ Trainer Assessor qualification is desirable. A Level 4 Qualification in a relevant discipline is also desirable. Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
Development opportunities
From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
Senior Duty Manager-More Leisure Com Trust Mansfield employer: Serco Limited
At Leisure Solutions Community Trust, we are dedicated to fostering a vibrant and active community, making us an exceptional employer for those passionate about health and leisure. Our supportive work culture prioritises employee development through mentoring and training, ensuring that our team members can grow and thrive in their roles. Located in Mansfield, we offer a unique opportunity to make a meaningful impact on the lives of local residents while enjoying a fulfilling career in a dynamic and customer-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Duty Manager-More Leisure Com Trust Mansfield
✨Tip Number 1
Get to know the company! Research Leisure Solutions Community Trust and understand their mission to get more people active. This will help you tailor your approach and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to leisure and community services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think about specific examples from your past experiences that demonstrate your skills and how they align with the role of Senior Duty Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to a healthier community.
We think you need these skills to ace Senior Duty Manager-More Leisure Com Trust Mansfield
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let us see your enthusiasm for making a positive impact in the community. Share any relevant experiences that highlight your commitment to promoting health and fitness, as this aligns perfectly with our mission at Leisure Solutions Community Trust.
Highlight Your Leadership Skills:As a Senior Duty Manager, you'll be leading a team, so make sure to showcase your leadership experience. Use specific examples from your past roles where you motivated a team or handled challenging situations effectively. We want to know how you can inspire others!
Be Clear on Compliance Knowledge:Since health and safety is a top priority for us, ensure you mention your knowledge of relevant legislation and how you've applied it in previous roles. This will demonstrate your readiness to maintain high standards and keep everyone safe.
Tailor Your Application:Take the time to tailor your application to the job description. Use keywords from the listing and relate your skills and experiences directly to what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team!
How to prepare for a job interview at Serco Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety legislation, as well as the specific requirements for the role. Familiarise yourself with the Leisure Solutions Community Trust's mission to get more people active, and think about how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated staff or handled operational challenges. This will demonstrate your ability to manage and inspire a team effectively.
✨Customer Care is Key
Be ready to discuss your approach to customer service. Share specific instances where you’ve positively responded to feedback or resolved issues. This shows that you understand the importance of community impact and customer satisfaction.
✨Stay Calm Under Pressure
Think of scenarios where you had to manage incidents or emergencies. Be prepared to explain how you maintained composure and led your team through challenging situations. This will highlight your ability to balance operational detail with a focus on service quality.
