At a Glance
- Tasks: Manage the Maidstone Leisure Centre, ensuring safety and high-quality customer service.
- Company: Join Serco Leisure, a leading operator of leisure centres in the UK.
- Benefits: Competitive salary, free membership, training opportunities, and a great pension scheme.
- Other info: Enjoy clear career progression and ongoing development in a supportive environment.
- Why this job: Lead a dynamic team and make a real difference in your community's leisure experience.
- Qualifications: Experience in leisure or supervisory roles, strong leadership, and customer service skills.
The predicted salary is between 28074 - 33688 € per year.
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities. We are recruiting a Duty Manager to manage the Maidstone Leisure Centre facility, ensuring all activities are delivered to a high standard with safety as the first priority. The role will involve a high level of customer interaction as well as the deployment supervision of the operational team, alongside taking control and responding in the event of any emergency situation. You will lead operational teams, manage daily activity, respond to incidents and emergencies, and provide a visible management presence across the site. Safety, customer experience and teamwork are at the heart of this role.
Key responsibilities:
- Open and close the site and maintain security
- Supervise and deploy lifeguards and operational staff
- Ensure compliance with health & safety and outdoor pool procedures
- Respond to accidents, incidents and emergency situations
- Deliver excellent customer service and handle customer feedback
- Carry out site checks and maintain standards of cleanliness and presentation
- Support cash handling and basic financial procedures
- Assist with staff training, rotas and absence management
What we are looking for:
- Experience in a leisure, aquatic or supervisory role / operational leadership
- Emergency response leadership
- People management experience
- Confident leader who stays calm under pressure
- Strong customer service and communication skills
- High standards of health & safety awareness
Desirable Qualifications:
- NPLQ Pool Plant Operators Qualification (PPO) - training will be provided for the successful candidate without PPO.
- First Aid at Work including AED
Why join Serco:
- Clear career progression and ongoing learning & development
- Opportunity to lead, coach, and grow within a nationally recognised leisure operator
- Competitive salary and performance-related income opportunities
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- Up to 22 days annual leave (Pro Rata) + Public Holidays
- Life assurance up to 2x base salary
For all Leisure benefits please see Employee Benefits (moreleisure.com)
Leisure Centre Manager in Maidstone employer: Serco Limited
Serco Leisure is an exceptional employer, offering a dynamic work environment at the Maidstone Leisure Centre where safety, customer experience, and teamwork are paramount. With clear career progression, ongoing training, and a competitive benefits package including free membership and discounted classes, employees are empowered to grow and thrive in their roles while contributing to the community's well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Centre Manager in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Leisure Centre Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and emergency response. We recommend doing mock interviews with friends or family to build your confidence and refine your answers. Remember, showing your calmness under pressure is key!
✨Tip Number 3
When you apply, make sure to highlight your leadership experience and any relevant qualifications. Use our website to submit your application, as it’s the best way to ensure it gets noticed by the right people at Serco Leisure.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Leisure Centre Manager in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in leisure or supervisory roles. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and safety. Let us know why you’re the perfect fit for the Leisure Centre Manager role.
Showcase Your Leadership Skills:We’re looking for confident leaders who can stay calm under pressure. In your application, share examples of how you've successfully managed teams or handled emergencies in the past.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Serco Limited
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Leisure Centre Manager. Understand the importance of safety, customer service, and teamwork in this role. Be ready to discuss how your past experiences align with these priorities.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and responding to emergencies. Think about specific situations where you demonstrated calmness under pressure and effective communication, as these are crucial for the role.
✨Customer Service is Key
Be prepared to talk about your approach to customer service. Share instances where you handled feedback or resolved conflicts, showcasing your ability to maintain a positive customer experience even in challenging situations.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how they handle emergency situations. This demonstrates your proactive attitude and genuine interest in the position.
