At a Glance
- Tasks: Lead daily operations at the leisure centre, ensuring a safe and enjoyable environment for all visitors.
- Company: Join Maidstone Leisure Trust, promoting active and healthy lifestyles in a fun community setting.
- Benefits: Enjoy a supportive team, flexible shifts, and the chance to make a real difference in people's lives.
- Other info: Enhanced DBS check required; great opportunity for personal growth and career development.
- Why this job: Be a hands-on leader, creating positive experiences and helping your community stay active and connected.
- Qualifications: Experience in leisure or customer service, strong leadership skills, and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Ready to impact a better future? Here at Maidstone Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Duty Manager to join our team.
As a Leisure Centre Duty Manager in our leisure operations team, you'll play a vital role in delivering a safe, welcoming, and high-quality experience for every visitor while keeping the centre running smoothly. This is a hands‑on leadership role where your work has purpose - ensuring customers enjoy their leisure time safely while supporting colleagues to perform at their best. From opening the building to responding to live operational challenges, you'll help create a positive impact on communities by maintaining a space where people can stay active, connected, and healthy.
What you'll do as a Leisure Centre Duty Manager
- Lead day-to-day operations of the leisure centre, ensuring a safe and efficient environment
- Act as a key holder, taking responsibility for opening and closing the facility
- Coordinate colleagues across front of house, wet side and dry side activities
- Deliver excellent customer care, handling enquiries, feedback and complaints professionally
- Monitor health and safety standards, carrying out checks and ensuring compliance with procedures
- Respond confidently to incidents and emergencies in line with established processes
Does this sound like you? You’ll be a great fit for this role if you have:
- Experience in a leisure, fitness or customer‑focused environment
- Proven ability to supervise or lead teams effectively
- Strong communication skills and a passion for customer service
- The ability to stay calm and make decisions under pressure
- A flexible and reliable approach to working shifts
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Duty Manager in Maidstone employer: Serco Limited
At Maidstone Leisure Trust, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee well-being and growth. As a Duty Manager, you'll not only lead a dedicated team in creating a safe and enjoyable environment for our community but also benefit from ongoing training and development opportunities that empower you to excel in your role. Join us in making a meaningful impact while enjoying the perks of working in a dynamic leisure centre that champions active lifestyles.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Maidstone
✨Tip Number 1
Get to know the company! Research Maidstone Leisure Trust and understand their mission. When you walk in for an interview, you’ll impress them with your knowledge about their goals and how you can contribute to creating that safe and fun environment.
✨Tip Number 2
Show off your leadership skills! Be ready to share examples of how you've successfully led teams in the past. They want to see that you can handle day-to-day operations and keep everything running smoothly, so come prepared with stories that highlight your experience.
✨Tip Number 3
Practice your customer service scenarios! Since this role is all about ensuring a great experience for visitors, think of ways you’ve handled difficult situations or complaints before. This will show them you’re calm under pressure and ready to tackle any challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Maidstone Leisure Trust team. Let’s get you that Duty Manager role!
We think you need these skills to ace Duty Manager in Maidstone
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for promoting active and healthy lifestyles shine through. We want to see how you connect with our mission and how you can contribute to creating a welcoming environment for everyone.
Highlight Relevant Experience:Make sure to showcase any experience you have in leisure, fitness, or customer-focused roles. We’re looking for examples of how you've led teams or provided excellent customer service, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications and fit for the Duty Manager role quickly.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the key tasks mentioned in the job description, like leading operations and ensuring customer safety. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a hands-on leader, it's crucial to highlight your experience in supervising teams. Prepare examples of how you've successfully led a team in a previous role, especially in a leisure or customer-focused environment. This will show that you can handle the day-to-day operations effectively.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as emergencies or customer complaints. Think of real-life examples where you've had to stay calm under pressure and make quick decisions. This will illustrate your problem-solving skills and ability to maintain a safe environment.
✨Emphasise Your Customer Service Passion
Since the role is all about delivering excellent customer care, be ready to discuss your approach to customer service. Share stories that highlight your commitment to creating a welcoming atmosphere and how you've gone above and beyond to ensure customer satisfaction.
