Location: Soar Valley Leisure Centre, Loughborough, Leicestershire, LE12 7FG Hourly Rate: £8.84 to 12.71 per hour plus excellent benefits Schedule: Permanent, Full-time 40 hours per week (rota basis)
Make a positive difference every day
At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT). Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Membership Sales Advisor to join their team and help make a positive difference every day.
What you’ll do as a Membership Sales Advisor
- Provide excellent customer service to members and visitors, both face-to-face and over the telephone
- Consistently achieve daily and weekly sales targets and key performance indicators (KPIs), including lead generation, appointment bookings, outbound calls, and membership sales
- Process new memberships and manage new member enquiries
- Build strong relationships with prospective and existing members, promoting membership products and services to maximise retention
- Promote health and fitness services and swimming lessons, and membership upgrades
- Handle cash transactions and follow financial procedures accurately
- Support colleagues across the team when required
- Maintain a safe and compliant environment in line with policies and procedures
Does this sound like you?
- Minimum 6 months' experience delivering excellent customer service within a lead generation, sales, or contact centre environment
- Ability to maintain accurate records
- Confident in the use of IT systems and Microsoft Office applications, with the ability to learn new software quickly
- Level 2 Gym Instructor qualification (desirable)
- The ability to stay calm under pressure and resolve customer queries effectively
- A flexible mindset, able to adapt to different situations and support the wider team
What we offer
- 6% employer matched pension contribution
- Free gym membership for you and your immediate family
- Free safeguarding training and DBS checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
- 21 days’ holiday plus bank holidays
Occupational Health checks:
An Occupational Health Questionnaire will also be completed to help us identify and provide any support you may need to undertake the role effectively.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Job Details
Company: Serco Limited Salary: £8.84-12.71 per hour Hours: Full-time Location: Loughborough, LE12 7FG Job type: Permanent Posting date: 29 Oct 2026 Closing date: 28 Nov 2026
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Membership Sales Advisor in Loughborough employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
