Location: HMP Thameside, London SE28 0FJ Salary: £37,464 per annum, dependant on experience plus £6,500 London Weighting plus excellent benefits Schedule: Full-time, Monday to Friday
Ready to impact a better future?
As a Neurodiversity Support Manager in our Prisons business, you'll lead and develop support for neurodivergent prisoners, helping them engage with education, skills and employment opportunities while in custody. You'll work across the prison to remove barriers, improve outcomes and create impactful solutions that support rehabilitation and progression.
Our work touches lives every day. In this role, you'll help create positive impact on communities by ensuring prisoners with neurodiverse needs receive the support they need to develop skills, build confidence and prepare for a more positive future. Through partnership working, innovation and a focus on inclusion, you'll help shape an environment where people can grow, achieve and move forward with pride and purpose.
What you’ll do as a Neurodiversity Support Manager
- Lead the prison’s neurodiversity strategy and support provision.
- Identify and remove barriers to education, skills, work and progression.
- Case manage individuals requiring additional support.
- Analyse data and performance to improve participation and achievement.
- Work collaboratively across departments to ensure reasonable adjustments and effective support are in place.
- Build strong partnerships with education providers, prison departments and community agencies to support rehabilitation and resettlement.
- Raise awareness and increase understanding of neurodiversity across the establishment.
Does this sound like you?
- Experience in a specialist neurodiversity, Special Educational Needs and Disabilities (SEND), Additional Learning Needs (ALN) or related support role.
- Strong stakeholder management and partnership-working skills.
- Experience working within complex, multi-agency environments.
- Experience implementing change and driving continuous improvement.
- PGCE, Cert Ed, or Level 5 Education and Training qualification and Level 4 Certificate in Supporting Learners with SEND/ALN, or significant equivalent specialist experience supporting individuals with complex needs in a custodial or multidisciplinary environment.
- Excellent communication, analytical and problem-solving skills with a commitment to inclusion and positive outcomes.
What we offer
- 23 days’ holiday plus bank holidays
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
Proud member of the Disability Confident employer scheme.
About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Company: Serco Limited Salary: £ per annum Hours: Full-time Location: London, SE28 0FJ Job type: Permanent Posting date: 28 Oct 2026 Closing date: 16 Nov 2026
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Neurodiversity Support Manager in London employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
