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- Tasks: Provide excellent customer care and supervise fun sports and arts activities.
- Company: Join the Oxford Leisure Trust, promoting active lifestyles in a friendly environment.
- Benefits: Enjoy free membership, training opportunities, and a competitive salary of £13.16 per hour.
- Why this job: Make a real difference in your community while having fun at work.
- Qualifications: Great customer service skills; leisure experience is a plus.
- Other info: Be part of a supportive team with opportunities for career growth.
Overview
Location: Ferry Leisure Centre, Oxford OX2 7DP
Job type: Permanent
Working hours: 40 hours a week, covering a mixture of early, late and every other weekend shifts.
Salary: £13.16 per hour + excellent benefits
Oxford Leisure Trust aims to encourage active, healthy lifestyles in a safe, warm, clean, friendly and fun environment. We strive to be the destination of choice for an active community. We are seeking a Leisure Assistant to join our team. You will help ensure visitors are safe and have access to everything they need to enjoy their visit, providing customer care to people of all ages, supervising sports and arts activities, maintaining high cleanliness standards, and ensuring the safe handling and setup of activity equipment.
Serco manages these facilities daily on behalf of the Trust. You will be part of a close-knit, supportive team and will receive free access to our leisure facilities.
Responsibilities
- Provide high-quality customer care to visitors of all ages and backgrounds.
- Supervise sports, arts and crafts activities and events.
- Maintain high standards of cleanliness and safety within the centre.
- Ensure safe handling and setup of activity equipment.
- Collaborate with a team to deliver an inclusive leisure hub for the community.
Qualifications
- Excellent customer service skills; experience in leisure or another customer-facing environment is desirable.
- An NPLQ qualification is advantageous.
Why join us
Meaningful and vital work: Contribute to providing safe, fun environments that support healthy, connected communities.
A world of opportunity: Internal progression through training and development; potential to advance into senior roles.
Great people: A dedicated team committed to delivering excellent service.
Benefits
- Free membership at the Centre and discounted use of classes and facilities
- Free safeguarding training and DBS checks
- Development and Training Opportunities with our Aquatic Training Academy
- 6% employer-matched pension contribution
- 21 days annual leave (pro rata for part time) + public holidays
- Life assurance up to 2x base salary
- Access to Leisure benefits via moreleisure.com
Note: This description is based on the original content provided and excludes duplicate and extraneous sections.
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Leisure Assistant employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant
✨Tip Number 1
Get to know the Ferry Leisure Centre before your interview! Visit the centre, chat with staff, and understand the vibe. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle different types of visitors. Being able to demonstrate your ability to provide excellent customer care will set you apart from other candidates.
✨Tip Number 3
Show your passion for leisure activities! Whether it's sports, arts, or crafts, share your experiences and how they relate to the role. This will highlight your enthusiasm and commitment to creating a fun environment for everyone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Leisure Assistant
Some tips for your application 🫡
Show Your Passion for Leisure: When writing your application, let us see your enthusiasm for promoting active lifestyles! Share any personal experiences or interests in sports and leisure activities that highlight why you’d be a great fit for our team.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our mission of creating a fun and safe environment for everyone!
Highlight Customer Service Skills: Since excellent customer service is key for this role, don’t forget to showcase your experience in customer-facing environments. Share examples of how you've gone above and beyond to ensure a positive experience for others.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team at the Ferry Leisure Centre!
How to prepare for a job interview at Serco Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Leisure Assistant. Familiarise yourself with customer care practices, safety protocols, and the types of activities you'll be supervising. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this position, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you would handle different scenarios, especially with visitors of all ages and backgrounds.
✨Demonstrate Team Spirit
This role involves working closely with a team, so be prepared to talk about your teamwork experiences. Share examples of how you've collaborated with others to achieve a common goal, and express your enthusiasm for being part of a supportive environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available, the team dynamics, or how they ensure a safe and fun environment for visitors. This shows your interest in the role and helps you determine if it's the right fit for you.