Allocations Administrator in Leicester

Allocations Administrator – HMP Fosse Way

Salary: £27,500.00 plus Serco benefits.

Hours: Full Time, 40 hours per week – Monday to Friday.

Job Overview

Administrating and supporting the coordination of the fulfilment and accurate recording/analysis of purposeful activity spaces across HMP Fosse Way, ensuring the right prisoners are engaging in the right activities, at the right time as directed by their Resettlement Action Plan (RAP) while ensuring performance targets are met/exceeded.

Main Accountabilities

• Contribute towards the implementation and fulfilment of the purposeful activity strategy, maximising opportunities for prisoners to engage in work, education and training that will benefit their rehabilitation and the efficient running of the prison.
• Provide administrative support for all areas of the Learning and Skills Department.
• Ensure scheduling records are complete and input onto CMS and appropriate local recording systems, including manual and electronic files.
• Identify prisoners eligible for education and activities and start to process them in line with the relevant timetables.
• Ensure that all activity places are allocated.
• Work as part of the team in an efficient and professional manner.
• Communicate to all colleagues throughout the prison in an appropriate and professional manner.
• Understand all relevant policies and procedures and provide help and support in all areas of the function as required by your line manager.
• Demonstrate a positive attitude to change and show flexibility in the workplace.
• Maintain a high level of security and confidentiality in relation to staff and prisoners, treating all information (written and oral) confidentially.
• Administer all systems within the department.
• Produce reports as requested.
• Maintain accurate records of all actions taken.
• Enter appropriate figures for all areas of responsibility onto the month‑end report by the specified date.
• Daily filing and archiving of records when required.
• Undertake other duties as directed by senior management.

Qualifications

• Essential: GCSE C in Maths and English.
• Desirable: ECDL/IT qualifications.

Experience

• Excellent knowledge of Microsoft packages.
• Good working knowledge of databases.
• Demonstration of flexibility and ability to work to deadlines and under pressure.

Skills and Abilities

• Form good working relationships.
• Work independently and as part of a busy small team.
• Solve issues at the earliest stage, presenting solutions to managers when required.
• Adhere to Data Protection at all times.

Requirements for the Role

• Excellent IT, written and oral communication skills.
• Excellent organisational skills and ability to manage workload.
• Ability to work under pressure.
• Reflect on own performance and strive for continuous improvement.
• Maintain professional relationships with colleagues from other areas.
• Ensure that information and data processing, storage, and transmission are managed appropriately and in guidance with data protection and Serco policies.

What We Offer

• Pension up to 6%.
• Employee Assistance Programme.
• Serco Benefits package.
• Discounts including cinema, Merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
• A safe and supportive culture.
• Chance to contribute to innovation in public services.
• A company passionate about diversity and inclusion.

Why Serco

• Place you can make an impact – our business delivers essential services that touch people’s lives.
• Place you can count on – UK‑wide operations offer unrivalled opportunities to learn and develop.
• Place for you – motivated team that will encourage and help you to succeed within a supportive and safe culture.